Author Archives: Aishhwariya Subramanian

COVID Care Package – FAQs

Q. How do I make a claim for COVID Insurance?
A. You can make a claim if:

  1. You took a COVID Care Package enabled ride
  2. COVID-19 diagnosis & hospitalisation happened within 15 days of taking the ride
  3. You are a registered Ola user (Ola account on whose name the ride was booked)
  4. You are eligible as per conditions mentioned in the T&C document of this product. Refer to the T&C document for more details.

To make a claim:

  1. Go to Ride History section (‘Your Rides’) section on the Ola app
  2. Select the ride on which COVID Care Package is applicable
  3. Click on the ‘Support’ section at the bottom
  4. Click on the ‘COVID Care Package’ tile 
  5. Click on ‘I want to Claim COVID Care Insurance’
  6. Click on the “Write to us” button and select “I have an issue with a ride”.
  7. Select the issue from the drop down menu related to COVID insurance claim
  8. Once the issue is selected, a comment box will open where you can mention your comment related to COVID insurance claim. Once completed, click on ‘Submit’ button
  9. Your comment will be shared with our Support team for further processing with the TPA. You will be required to submit the below documentation / details:
    1. CRN number of the ride
    2. Full name
    3. Details of hospitalisation (date, hospital name, discharge summary)
    4. Details of diagnosis certificate from Govt. authorised centre
  10. The TPA will then validate the submitted documents and update you on the status of claim request
  11. You will be required to mail hard copies of the documents to the TPA

Alternatively, you can directly raise a claim by sending necessary claim documents to the TPA ( info@mediassist.in ) keeping (insurance_care@olamoney.com) in CC (copied in email) to process the claim.

Documents needed:

  1. Duly filled claim form
  2. Discharge summary
  3. Copy of detailed bill & payment vouchers
  4. Diagnosis reports
  5. Govt. photo ID copy
  6. Cancelled cheque or bank details proof
  7. Other documents as requested by the insurer.

TPA details:

Medi Assist Insurance TPA Private Limited
Tower D, 4th Floor, IBC Knowledge Park,
4/1 Bannerghatta Road,
Bangalore – 560 029
Toll-free no. – 1800-425-9449
Email ID – info@mediassist.in

Q. How to use the COVID helpline?
A. COVID helpline can be accessed from the Support section of ride history on the Ola app. 

To call the helpline:

  1. Go to Ride History section (‘Your Rides’) section on the Ola App
  2. Select the ride on which COVID Care Package is applicable
  3. Click on the ‘Support’ section at the bottom
  4. Click on the ‘COVID Care Package’ section 
  5. Click on ‘I want to call COVID Care Helpline’
  6. Helpline number will be displayed for your reference. Please mention the CRN number of your latest COVID Care Package eligible ride when asked to confirm by the helpline agent.

Q. Once opted-in, will the package cost be applicable on each ride?
A. Yes. The COVID Care Package cost is applicable on every ride with the 15-day tenure of the cover applicable on any eligible ride.  In case you want to opt out of COVID Care Package, it can be done from the ‘Ride Insurance’ tile in the ‘Profile’ section of the Ola app menu by disabling the toggle.

Q. Is there any option to cancel the COVID Care Package?
A. Once a ride has been completed, you cannot cancel the COVID Care package. Also, once opted in, a customer cannot cancel the existing COVID Care Package. No refund shall be payable to the customer once they have been charged for the package. This is due to the fact that the tenure of the COVID Care Package is very short (15 days from ride).

However, a customer can opt out anytime from the ‘Ride Insurance’ section in the ‘Profile’ section of the Ola app menu. COVID Care Package will not be charged for subsequent rides.

Q. How do I opt-out?
A. In case a customer wants to opt out of COVID Care Package, he can visit the ‘Profile’ section of the Ola app and deactivate the toggle corresponding to COVID Care Package under the ‘Ride Insurance’ subsection. This will stop COVID Care Package fees from being charged on subsequent rides.

Q. How to check my claim status?
A. In order to check the claim status, customers can directly reach out to TPA (contact details below) to check the status for the same.

TPA details:
Name: Medi Assist Insurance TPA Private Limited
Reg. add. – Tower D, 4th Floor, IBC Knowledge Park,
4/1 Bannerghatta Road,
Bangalore – 560 029
Toll-free no. – 1800-425-9449
Email ID – info@mediassist.in

Q. How much coverage amount can be claimed through COVID Care Package?
A. A customer can claim coverage benefits of up to 5 active policies. At the time of hospital admission, if up to 5 policies are active for the customer, he/she can claim insurance coverage of up to INR 1.25 L (5 times INR 25,000)

Example – If an enrolled customer took three rides on 1st, 3rd and 7th of a month with diagnosis of Covid-19 and eventual hospitalisation on 12th of the same month, he/she has three active policies and will be eligible for INR 25,000 *3 = INR 75,000 coverage.

Ola COVID Care Package – Terms and Conditions

This is a summary of key terms under the Covid Care Package offered by ANI Technologies Pvt Ltd (Group Activ Travel Insurance from Aditya Birla Health Insurance Company Ltd and Covid Helpline from Ohealer (Clinikk) Healthcare Services Pvt Ltd) to its customers subject to terms, conditions and exclusions associated with this package.

  • Benefits can only be availed in the name and mobile number of the individual as registered with Ola
  • The user can opt-out any time by going to the ride insurance section in the Profile section on the Ola app
  • This package includes services like Cab fumigation and sanitization, Driver partner temperature checks, Covid helpline with medical teleconsultation support including assistance for Covid related queries to ensure safe riding experience for the customers. In addition to these services, it also includes a Covid insurance provided free of charge to members that enrol into the Covid Care package, as an additional benefit.

Partner Terms & Conditions

T&C for Group Activ Travel (includes COVID) powered by Aditya Birla Health Insurance Company Ltd

Policy Benefits 
Cover for in-patient hospitalisation with day care treatment up to Rs 25,000 for COVID19 or other illnesses
Coverage Description
Sum insuredRs 25,000 indemnity
Cover period15 days from the commencement of the trip 
Initial waiting periodNo initial waiting period
Room rentAt actuals
Other costs related to treatmentCost of treatment, diagnostics tests and medical reviews related to hospitalisation
Emergency ambulanceEmergency Ambulance – up to 1% of S.I.
Eligibility criteria and customer declarationCustomer agrees to the below health declaration
a. I am an Indian resident and citizen
b. I am not recommended Quarantine at the time of enrolment in this policy
c. I am not Immunocompromised. (Immunocompromised Persons include Persons who have undergone Hospitalization, surgery or Day Care procedure(s) within 90 days immediately preceding the Certificate Period Start Date)
d. I am not living with or sharing the same address as that of person(s) who is Diagnosed with COVID-19 or Quarantined at the time of purchase of this policy.
e. I have not travelled to the travel-restricted countries specified by the Central Government or Union Health Ministry of India in 45 days immediately preceding the policy Start Date.
f. I undertake that I am taking a 15 day trip
Specific exclusions:a. Only symptomatic treatment during Covid-19 hospitalization will be payable
b. Treatment for pre-existing diseases/ conditions will not be covered
c. Unauthorized Testing center: Testing done at a Diagnostic center other than the ones authorized by the Union Health Ministry of India. shall not be recognised under this Policy.

Other terms and conditions:

  1. Benefits will be issued in the name and mobile number of the individual as registered with OLA while booking the cab
  2. The Certificate of Insurance will be provided by Aditya Birla Health Insurance Company Limited on his/her email id within 3 working days of the transaction. The coverage will start from T day (T is the trip commencement date) up to 15 days.
  3. No other benefit shall be paid apart from what is mentioned in the Certificate of Insurance.
  4. The insurance cover is issued by Aditya Birla Health Insurance Co. Ltd. Customer should reach out to Aditya Birla Health Insurance Co. Ltd. for any issues related to the insurance cover and claims thereunder.
  5. A customer can claim coverage benefits only upto 5 active policies. At the time of hospital admission, if upto 5  policies are active for the customer, he/she can claim insurance coverage upto INR 1.25 L (5 times INR 25,000)

Example – If an enrolled customer took three rides on 1st , 3rd and 7th of a month with diagnosis of Covid-19 and eventual hospitalization on 12th (for sake of explanation) of the same month, he/she has three active policies and will be eligible for INR 25,000 *3 = INR 75,000 coverage.

  1. Customer can claim coverage benefits for upto 20 policies per year

For detailed T&C, customer can refer Group Activ Travel policy wordings here

Claims Process

Customers who opt into the Covid Care package, can raise a claim on hospitalization from the Support tab of Ride History section. 

Please drop a mail to info@mediassist.in marking insurance_care@olamoney.com in cc with the below details:

  1. CRN number (ride number) of the ride taken with COVID care package on. This will have to be the ride that was taken less than 15 days before the hospital admission
  2. Mobile number as registered on OLA app
  3. Date of Ride
  4. Date of Hospital admission

Claim requests will then be validated by the insurer on the basis of documents submitted by the customers. Following documents will be needed for raising a claim :

  1. Duly filled Claim form
  2. Discharge Summary
  3. Copy of Detailed Bill & Payment vouchers
  4. Diagnosis reports
  5. Govt. Photo ID copy
  6. Cancelled cheque or Bank details proof
  7. Other Documents as requested by the insurer.

You will be required to submit hard copies of the hospitalisation documents to the following address, after confirmation by the TPA (Medi Assist) :

  • Medi Assist Insurance TPA Private Limited
  • Tower D, 4th Floor, IBC Knowledge Park,
  • 4/1 Bannerghatta Road,
  • Bangalore – 560 029
  • Toll Free No: 1800-425-9449

COVID Helpline T&Cs powered by Clinikk (OHealer Healthcare Services Pvt. Ltd)

  1. That the rider upon selecting the product shall be eligible to avail benefits from Clinikk Healthcare. Benefits such as teleconsultation shall be provided by Clinikk Healthcare, the rider can make unlimited calls 24 *7, to the helpline number provided by Clinikk Healthcare this helpline number shall make an attempt to help the rider with his COVID-19 related medical query in  8 different vernacular Indian languages (Languages include : English, Hindi, Kannada, Tamil, Telugu, Malayalam, Bengali,Urdu). It is pertinent to the rider that this free teleconsultation shall be for the maximum period of 15 days.
  1. That in case of any red flags/ medical issues identified by Clinikk Healthcare’s professionals, the medical team shall then proactively intervene, further reach out to the patient for consultation, and prescribe an e-prescription which shall be delivered on app/Whatsapp/SMS.
  1. That Clinikk Healthcare shall make all attempts to assist in any healthcare query and help guide the rider to make prudent decisions. 
  1. That subject to these terms and conditions the rider shall be eligible to avail the services provided by Clinikk Healthcare throughout the duration of validity of the product (subject to a maximum of 15 days).
  1. That the rider/subscriber through its unlimited call benefit can enquire any COVID-19 related medical issue and accordingly, Clinikk Healthcare shall make all attempts to help the rider with his/her query respectively.
  1. Clinikk shall communicate to the customer all the details of the COVID insurance policy which shall be a part of the product.

Introducing COVID Care Package for added safety

Along with Ola’s 5 layers of safety, an exclusive COVID Care Package is now yours to opt in for added protection. For just ₹8 per ride, this package keeps you covered for up to 15 days from the day you take your ride. It’s one less thing to worry about, and one more reason to take an Ola.

It’s simple to activate, just follow these steps:

01

Tap on the menu icon

02

Tap on ‘My Profile

03

Tap on ‘Ride insurance

04

Slide the toggle to opt in
for the COVID Care Package

So make sure the next time you take an Ola,
you take safety beyond the ride.

For detailed terms and conditions, click here.

Your safest ride made safer with Marico’s Travel Protect


Whether you’re headed to work, shopping for groceries, or meeting your parents – we want you to have the safest ride. It’s why we’ve partnered with Marico to add to our measures in ensuring clean and sanitised rides.

Marico’s Travel Protect enables our driver-partners to regularly disinfect high-touch surfaces like seats, inner panels, handles, etc. So every ride you take, leaves you feeling well-protected and fully safe.

Plan your weekend getaway

Terms and conditions

1. Only applicable to Bangalore users. 2. We are operational from 6 AM and 11 PM. 3. Doorstep delivery is only eligible for bookings whose duration is over 10 hours and the car was booked at least 3 hours in advance. 4. Doorstep delivery is only valid for bookings that fall within a 7km radius of our pick-up stations.

Book Ola Drive for your everyday travel

When it comes to Ola Drive, you are in control of your own travel. Book a thoroughly sanitised self-drive car and keep it for as long as you need it. Drive to work, visit your family, or run all your errands in one safe car. And, it is now more affordable than ever with prices starting at just ₹549 per day!

Here’s what you can expect

Hygienic self-drive cars
Cars are vacuumed, fumigated, and disinfected before every booking.

Doorstep delivery
You can now book an Ola Drive car and have it delivered to your home.

Best-in-class cars
All cars are quality-tested and come with in-built navigation and infotainment systems.

Temperature-checked staff
We conduct regular temperature checks for all employees at the pick-up station.

Safety-first approach
Executives wear masks and ensure contactless handover of the keys.

Zero security deposit
You don’t have to pay any security deposit to get the car.

Terms and conditions

1. Only applicable to Bangalore users. 2. This offer is valid for one booking per customer. 3. The price is inclusive of GST and fuel costs. 4. The offer price of ₹549 is inclusive of fuel but exclusive of taxes. 5. We are operational from 6 AM and 11 PM. 6. Doorstep delivery is only eligible for bookings whose duration is over 10 hours and the car was booked at least 3 hours in advance. 7. Doorstep delivery is only valid for bookings that fall within a 7km radius of our pick-up stations.

Pay for your ride using PhonePe and get cashback

Stay well-protected, and minimise contact by using PhonePe to pay for your Ola rides. Also, get scratch cards for up to Rs. 200 cashback on your first two Ola rides when you pay using PhonePe. To receive the cashback, you must complete a minimum transaction of Rs. 100. This offer is valid for bookings made on the Ola app using PhonePe and/or on PhonePe Switch combined.

Terms and conditions:
  • Cashback of up to Rs.100 will be credited to your PhonePe wallet for each of your first two rides 
  • The minimum ride amount to be eligible for offer is Rs. 100.
  • The offer will be valid until January 15, 2021
  • In order to avail the offer, users need to take a ride with Ola & pay using PhonePe
  • The cashback will be credited to the user’s Phonepe wallet. Cashback will reflect on your Phonepe app
  • The offer is valid only on completed rides. Cancelled rides won’t be a part of this offer
  • The offer is valid on the first 2 ride bookings done on Ola app using PhonePe and/or on PhonePe Switch combined
  • The offer is valid in all states except Tamil Nadu and any other state that prohibits such offers
  • The offer is exclusive to you and intended for your use only
  • Cashback will be credited instantly in your linked PhonePe account
  • Any issues/complaints will be resolved in the jurisdiction of Bangalore
  • Ola and PhonePe reserve the right to modify/withdraw this promotion at their own discretion
  • This offer cannot be combined with any other benefit

Ride more to save more

Travel well-protected with Ola and unlock discounts worth up to Rs. 350 on your next 6 Mini and Prime rides. Keep riding to keep saving. Here’s how:

6 rides offerDiscount amount
First rideRs. 30
Second ride Rs. 40
Third ride Rs. 50
Fourth ride Rs. 60
Fifth ride Rs. 70
Sixth ride Rs. 100
Total discount/userRs. 350

Terms and conditions:

  • Valid only on Mini and Prime rides 
  • Maximum discount on subsequent rides is as per the table listed above
  • Available only to those receiving this communication
  • Valid until July 5, 2020

Business travel in just a few taps

We’re constantly working to elevate your experience with your Ola. With the new updates on our app, you can now book rides through your Ola Corporate account in just a few taps. Follow these easy steps and you’ll be on your way:

The health and safety of riders and driver-partners amid COVID-19 is of paramount importance to us. To ensure your safety, we urge you to follow the guidelines and best practices issued by the Government before booking a ride with us. If you feel uncomfortable in the rides at any point, you may cancel the ride at any time. Please reach out to our support team at olacorporate.support@olacabs.com in case you need any assistance.