Author Archives: Devika Dutt

Flight Insurance – FAQ

Q. What benefits are covered under Flight insurance?

Flight insurance provides coverage against Missed flight, Baggage Loss, Flight delay, Missed connection flight,carrier cancellation and delay in checked in baggage and bounce booking.

Q. How do I claim for Flight insurance?

● Email at customerfirst@careinsurance.com​ to intimate the claim. 

● You should mention your CRN number of the trip ( along with the benefit for which the claim is made)

● We recommend raising a claim within 24 hours after  the carrier reaches the destination. 

Q. Is the cover applicable for international flights?

No, the coverage is applicable only for domestic flights

Q. What is the duration of the cover?

The coverage starts when your OLA ride to the airport starts and ends when the carrier reaches the destination or in 24 hours whichever is earlier.

Q. Who can make a claim for flight insurance

The registered OLA user who booked the ride to the airport can make a claim for Flight insurance

Q. How do I opt in for Flight insurance?

When you book a ride to the airport you will be shown a blocker as soon as you click on the booking button, you can optin from that blocker.

Q. How will I pay the premium?

Once opted in , the premium will be added to your OLA bill.

Q.  Can I cancel my flight insurance once the trip starts?

No you won’t be able to cancel the policy after the trip starts since the duration of the policy is very short.

Q. Where can I get the certificate of insurance?

Certificate of insurance will be sent to your OLA registered email id. It can also be downloaded from the ride history page.

For any queries email us at insurance_care@olamoney.com

Flight Insurance – Terms and Conditions

Summary of Key Terms

This summary of key terms under the Group Domestic Travel Product Policy Terms & Conditions (“Policy”) is offered by Care Health Insurance (“Religare”) to ANI Technologies Private Limited (“Ola”). Covers under the Policy can be availed by registered users/ customers on the Ola mobile application or any other online platform, owned and/or operated by Ola, including the One Travel Desk, (hereinafter referred to as “Ola App”) by selecting the option of Flight insurance.  

The insurance cover under the Policy will apply only to Ola trips which are booked to the airport through the Ola App. Insurance cover starts when a customer’s Ola trip starts and cover ends when the final carrier reaches the destination, up to a maximum period of 24 hours and is applicable only for OLA city taxi. This coverage is applicable only for domestic rides

Key Benefits:  

Key benefits available under the Policy for the named rider

BenefitsSum InsuredDeductible Coverage Type
Flight DelayINR 3,0002 hours 30 minsFixed benefit
Total Loss of checked-in-baggageINR 10,000Indemnity
Missed Flight*INR 5,000ETA to the airport should be at least 90 mins from scheduled departure time of the flightFixed benefit
Missed ConnectionINR 5,0003 hoursIndemnity
Delay in checked-in-baggageINR 3,0002 hours 30 minsFixed benefit
Flight CancellationINR 10,000Indemnity
Bounce bookingINR 10,000Indemnity
Medical EmergencyINR 1000Indemnity

 *Missed Flight cover starts when the customer books the Ola Trip and ends when the Ola trip ends, subject to the estimated time of arrival (ETA) at the airport of departure being before 90 mins of the scheduled departure time for City Taxi. 

General Conditions:

  • Flight insurance is applicable only for Domestic Flights
  • If due to any technical reason the insurance for the ride is not fulfilled & premium is not deducted then it is invalid. Insurance is valid only if the premium is deducted for the same along with the ride fare
  • The insurance will not be available for bookings made from Ola’s partner platforms or Ola Point. Partner platforms are platforms where customers can book Ola rides via a platform owned and/or operated by third-party partners. Example: Tapzo, Google Maps, etc.
  • Loss of Baggage does not cover any Valuables, Money, Securities, Jewellery, Tickets and Electronic items (other than Laptop). It covers only for the loss of the items and not partial damage.
  • The claim will not be permissible in case of wilful act of the insured, self-inflicted injury, mental illness, drug or alcohol abuse.
  • Trip Delay benefit will not be covered if the Flight delay is made public 6 hours before the scheduled departure time.
  • For detailed Terms and conditions refer to T&C

Claims :

To initiate a claims email at customerfirst@careinsurance.com . For any queries email us at insurance_care@olamoney.com

Ola Foundation’s Drive the Driver Fund

These are unprecedented times. Since early 2020 COVID-19 has affected nearly every facet of our lives. Since the start of the pandemic, countries have faced not only a public health crisis but a financial one too.

The mobility industry, in particular, was directly hit by the consequences of the lockdown initiated to contain the outbreak. Drivers across India were affected in their ability to provide for their families, without a primary source of income.

We had to step up to help them in their time of need. The ‘Drive the Driver’ fund launched by the Ola Foundation was one such initiative. The intention of the fund was to support drivers and their loved ones during these trying times regardless of whether or not they were part of the Ola community. 

Together we are supporting the driver community by :

1. Providing financial support for drivers and their families during medical emergencies, COVID-19, or otherwise. 
2. Distributing essentials like staples and groceries through our on-ground teams and our partners, Robinhood Army. We are also distributing hot cooked meals through our partner, Akshaya Patra.

Meet some of the people who have benefitted from the ‘Drive the Driver’ fund:

Nagavalli is an ambitious and determined auto driver in Bengaluru. She came to one of Ola’s distribution centres to collect one of our essential kits. In spite of trying circumstances, she expressed gratitude for the help she received.

My son was born during the lockdown. When the doctor told us that my wife would need a C-section to deliver the baby, I broke down because I didn’t have any savings. To make matters worse, all government hospitals turned us away and I had to admit my wife at an expensive private hospital. There was a moment when I thought I would not survive this because I didn’t know how I would pay for her procedure.

I remember how the members of the Ola Foundation team reassured me to go ahead with the surgery because they would make sure I would receive financial aid. I never thought anyone would help me and yet, literally in a matter of days, the funds we needed were transferred for the hospitalisation and surgery.

My father has struggled with poor health for a long time now. He has a medical condition and needs blood transfusions every three months. Due to the lockdown, things became even more difficult and we decided to consult with specialised doctors. We found out that my father has cancer in his large intestine. He needed a colectomy and we had to start chemotherapy right away. But, his condition worsened in the middle of lockdown and I had no money left.

I received a call from the Ola Foundation. I felt like the universe reached out to help me during this tough time. Even though the hospital could not provide

the complete bill as the treatment is still in progress, the team from Ola assured me that I would get the help I needed. After I sent across the requisite documentation, the foundation transferred ₨ 1 lakh.

I take pride in keeping my customers happy and they have also shown me kindness in return. This one time during Ramzan, I had a customer who had booked my services for an outstation trip. Since he knew I was fasting, he helped arrange for everything from Sehri to Iftar and even Namaaz. I will never forget that experience.

My life changed when the lockdown was announced due to COVID-19. I hadn’t been able to pay my rent for three months and I had to struggle even to ensure my family had enough to eat. In fact, I was left with all of ₨ 30, when Ola Foundation delivered a box of everyday essentials to my house.

I came to Mumbai around thirty years ago after I got married. I wanted to work hard and earn well to support my family. Eventually, I began driving an auto and my wife and I had four children together.

Even during my bad days, I have had hope because there have always been people willing to help. The lockdown due to COVID-19 left my family struggling for food. And then somehow, in the nick of time, we received a kit filled with everyday essentials from the Ola Foundation. It contained groceries that immediately helped me put food on the table for my family. At a time when even those who are supposed to support you, don’t help, I will never forget how Ola provided assistance to me and other auto drivers like me.

boAt deals just for you with Ola Outstation

Got an Ola Corporate profile?

Here’s a great deal for you. Book an Ola Outstation trip with your Corporate profile by 31st December 2020, and get up to 70% off on boAt products.

Steps to redeem the offer (for Website Users):
Please Note – In case you are not logged in on the website, you would need to login first.

1.       Visit the boAt website https://www.boat-lifestyle.com/?utm_source=OLA&utm_medium=marketing&utm_campaign=promotion
2.       Add the product to the cart & proceed to the check out page
3.       Fill in your shipping details
4.       Enter the Unique Coupon Code and avail the discount
5.       Enjoy your trip to nirvana

Steps to redeem the offer (for app Users):
Please Note – In case you are not logged in on the app, you would need to login first.

1.      Sign in on the boAt App
2.      Add the product to the cart
3.      Proceed to check out page
4.      Fill in your shipping details
5.      Enter the Unique Coupon Code and avail the discount
6.      Enjoy your trip to nirvana

Offer Terms and Conditions

1. Users taking 1 Outstation ride by 31st of December 2020.
2. Eligible users will receive a coupon code the following week on Tuesday in the feedcard on the Ola home screen.
3. Offer is valid till 15th January 2021.
4. This coupon code is applicable only once per user.
5. Only one code is applicable per order.
6. The image shown above is for representative purposes only.

boAt deals just for you with Ola Rentals

Got an Ola Corporate profile?

Here’s a great deal for you. Take two trips with Ola Rentals, booked on your Corporate profile by 31st December 2020, and get up to 70% off on boAt products.

Steps to redeem the offer (for Website Users):
Please Note – In case you are not logged in on the website, you would need to login first.

1.       Visit the boAt website https://www.boat-lifestyle.com/?utm_source=OLA&utm_medium=marketing&utm_campaign=promotion
2.       Add the product to the cart & proceed to the check out page
3.       Fill in your shipping details
4.       Enter the Unique Coupon Code and avail the discount
5.       Enjoy your trip to nirvana

Steps to redeem the offer (for App Users):
Please Note – In case you are not logged in on the app, you would need to login first.

1.      Sign in on the boAt App
2.      Add the product to the cart
3.      Proceed to check out page
4.      Fill in your shipping details
5.      Enter the Unique Coupon Code and avail the discount
6.      Enjoy your trip to nirvana

Terms and Conditions

1. Users taking 2 Rental rides by 31st December 2020 will be eligible for the offer. 
2. Eligible users will receive a coupon code the following week on Tuesday in the feedcard on the Ola home screen. 
3. Offer is valid till 15th January 2021.
4. This coupon code is applicable only once per user.
5. Only one code is applicable per order
6. The image shown above is for representative purposes only.

Lifestyle deals just for you with Ola Rentals

Got an Ola Corporate profile?

Here’s a great deal for you. Take an Ola Rentals ride with your Corporate profile by 31st December 2020 and get ₹250 off at Lifestyle.

Steps to redeem the code:

Coupon Code is mentioned in the feed card placed at the bottom of the Ola app home screen

  1. Click on https://lifestylein.app.link/HKbEJ47558
  2. Add items to the cart
  3. On the checkout page, apply the coupon code
  4. Follow the next steps and complete the checkout process

Terms and Conditions:

1. Users taking 1 Rental ride in 31st December will be eligible for the offer 
2. Eligible users will receive a coupon code the following week on Tuesday in the feedcard on the Ola home screen
3.Voucher is Valid till 15th January 2021
4. Offer is valid on Minimum order of Rs 999
5. Voucher can be redeemed only once by a customer
6. Voucher is not valid on Beauty, Watches, Sunglasses, Perfumes, Facemask, Jockey, Manyavar & Fahrenheit Products
7. The image shown above is for representative purposes only

Book an Ola Drive and you could win a stay at Club Mahindra

Ola Drive and Club Mahindra bring you the best deal for a great vacation!

Book Ola Drive using the DRIVCLUB coupon in the next 8 weeks.

One lucky winner each week will win 2 free nights accommodation at selected Club Mahindra properties.

After 8 weeks, 1 lucky customer will be selected as bumper prize winner. The prize includes a free 3 nights & 4 day stay at the Club Mahindra Goa property with airfare from Bangalore to Goa included.

Weekly winners will be announced through email & the prize vouchers will be shared with the winner via the same email.

This image has an empty alt attribute; its file name is Book-Now.png

T&C:

  • Ola drive is applicable for Bangalore customers only
  • DRIVCLUB coupon is 20% off up to Rs 2100
  • The coupon is valid till 31 Jan 2021
  • This offer is valid for 1 booking per customer
  • Price is inclusive of GST & Fuel
  • We are operational from 6 AM to 11 PM
  • Doorstep delivery is only eligible for bookings whose duration is over 10 hours and the car was booked at least 3 hours in advance
  • Doorstep delivery is only valid for bookings that fall within a 7 km radius of our pickup stations 
  • Customers who have used the DRIVCLUB coupon and have a completed booking on the same week will be considered for that week’s lucky draw
  • Customers who have used the DRIVCLUB coupon and have a completed booking on or before the 8 week period will be considered for the bumper prize lucky draw 

Ola Privileges brings you the best deals at Hilton

Experience hospitality the Hilton way, with special offers just for you. 

Enjoy access to the biggest rooms, fabulous food, and the cleanest facilities starting at ₹3799++. 

Enjoy 50% off on beverages all day, everyday at Klinx. 

Relish a 1+1 offer at lunch on Saturdays. 

Dive into the best brunch in town, every Sunday by the poolside. 

And all of this for select Ola Privileges customers only. 

Offer Code: OLAHB20

To make a reservation, call +91 7353759150.

Offer available through direct bookings only.

For more information, visit Bangalore.hilton.com.

++Terms and conditions apply.

Ride more with Ola, to shop for less at Lifestyle

It’s just that simple. Take 3 or more rides with Ola in a week and you’ll get a ₹250 discount voucher to be redeemed at Lifestyle, on us.

Ready to #RestartResponsibly?

This image has an empty alt attribute; its file name is Book-Now.png

Steps to redeem the code:
Coupon Code is mentioned in the feed card placed at the bottom of the Ola app home screen

  1. Click on https://lifestylein.app.link/HKbEJ47558
  2. Add items to the cart
  3. On the checkout page, apply the coupon code
  4. Follow the next steps and complete the checkout process

Terms and Conditions:

  • Users taking 3 or more rides in a week between 9-15th November or 16-22nd November will be eligible for the offer 
  • Eligible users will receive a coupon code the following week on Tuesday in the feed card on the Ola home screen
  • Voucher is valid till 31st Dec’20
  • Offer is valid on all Ola rides
  • Offer is valid on minimum order of ₹999
  • Voucher can be redeemed only once by a customer
  • Voucher is not valid on Beauty, Watches, Sunglasses, Perfumes, Facemask, Jockey, Manyavar & Fahrenheit Products