Author Archives: Praveen Kumar

Flight Insurance – Terms and Conditions

Summary of Key Terms

This summary of key terms under the Group Domestic Travel Product Policy Terms & Conditions (“Policy”) is offered by Care Health Insurance (“Religare”) to ANI Technologies Private Limited (“Ola”). Covers under the Policy can be availed by registered users/ customers on the Ola mobile application or any other online platform, owned and/or operated by Ola, including the One Travel Desk, (hereinafter referred to as “Ola App”) by selecting the option of Flight insurance.  

The insurance cover under the Policy will apply only to Ola trips which are booked to the airport through the Ola App. Insurance cover starts when a customer’s Ola trip starts and cover ends when the final carrier reaches the destination, up to a maximum period of 24 hours and is applicable only for OLA city taxi. This coverage is applicable only for domestic rides

Key Benefits:  

Key benefits available under the Policy for the named rider

BenefitsSum InsuredDeductible Coverage Type
Flight DelayINR 3,0002 hours 30 minsFixed benefit
Total Loss of checked-in-baggageINR 10,000Indemnity
Missed Flight*INR 5,000ETA to the airport should be at least 90 mins from scheduled departure time of the flightFixed benefit
Missed ConnectionINR 5,0003 hoursIndemnity
Delay in checked-in-baggageINR 3,0002 hours 30 minsFixed benefit
Flight CancellationINR 10,000Indemnity
Bounce bookingINR 10,000Indemnity
Medical EmergencyINR 1000Indemnity

 *Missed Flight cover starts when the customer books the Ola Trip and ends when the Ola trip ends, subject to the estimated time of arrival (ETA) at the airport of departure being before 90 mins of the scheduled departure time for City Taxi. 

General Conditions:

  • Flight insurance is applicable only for Domestic Flights
  • If due to any technical reason the insurance for the ride is not fulfilled & premium is not deducted then it is invalid. Insurance is valid only if the premium is deducted for the same along with the ride fare
  • The insurance will not be available for bookings made from Ola’s partner platforms or Ola Point. Partner platforms are platforms where customers can book Ola rides via a platform owned and/or operated by third-party partners. Example: Tapzo, Google Maps, etc.
  • Loss of Baggage does not cover any Valuables, Money, Securities, Jewellery, Tickets and Electronic items (other than Laptop). It covers only for the loss of the items and not partial damage.
  • The claim will not be permissible in case of wilful act of the insured, self-inflicted injury, mental illness, drug or alcohol abuse.
  • Trip Delay benefit will not be covered if the Flight delay is made public 6 hours before the scheduled departure time.
  • For detailed Terms and conditions refer to T&C

Claims :

To initiate a claims email at customerfirst@careinsurance.com . For any queries email us at insurance_care@olamoney.com

Alternate routes to KIAL during Aero India 2021

As Aero India 2021 in Bengaluru sets off to a flying start from 3rd Feb, Bengaluru Traffic Police has issued an advisory on alternate routes to and from Kempegowda International Airport (KIAL). Effective from 3rd to 5th Feb, 5 AM to 10 PM, click here to see the alternate routes.

We request you to keep these route changes in mind and plan your trips accordingly. 

Ola Foundation’s Drive the Driver Fund

These are unprecedented times. Since early 2020 COVID-19 has affected nearly every facet of our lives. Since the start of the pandemic, countries have faced not only a public health crisis but a financial one too.

The mobility industry, in particular, was directly hit by the consequences of the lockdown initiated to contain the outbreak. Drivers across India were affected in their ability to provide for their families, without a primary source of income.

We had to step up to help them in their time of need. The ‘Drive the Driver’ fund launched by the Ola Foundation was one such initiative. The intention of the fund was to support drivers and their loved ones during these trying times regardless of whether or not they were part of the Ola community. 

Together we are supporting the driver community by :

1. Providing financial support for drivers and their families during medical emergencies, COVID-19, or otherwise. 
2. Distributing essentials like staples and groceries through our on-ground teams and our partners, Robinhood Army. We are also distributing hot cooked meals through our partner, Akshaya Patra.

Meet some of the people who have benefitted from the ‘Drive the Driver’ fund:

Nagavalli is an ambitious and determined auto driver in Bengaluru. She came to one of Ola’s distribution centres to collect one of our essential kits. In spite of trying circumstances, she expressed gratitude for the help she received.

My son was born during the lockdown. When the doctor told us that my wife would need a C-section to deliver the baby, I broke down because I didn’t have any savings. To make matters worse, all government hospitals turned us away and I had to admit my wife at an expensive private hospital. There was a moment when I thought I would not survive this because I didn’t know how I would pay for her procedure.

I remember how the members of the Ola Foundation team reassured me to go ahead with the surgery because they would make sure I would receive financial aid. I never thought anyone would help me and yet, literally in a matter of days, the funds we needed were transferred for the hospitalisation and surgery.

My father has struggled with poor health for a long time now. He has a medical condition and needs blood transfusions every three months. Due to the lockdown, things became even more difficult and we decided to consult with specialised doctors. We found out that my father has cancer in his large intestine. He needed a colectomy and we had to start chemotherapy right away. But, his condition worsened in the middle of lockdown and I had no money left.

I received a call from the Ola Foundation. I felt like the universe reached out to help me during this tough time. Even though the hospital could not provide

the complete bill as the treatment is still in progress, the team from Ola assured me that I would get the help I needed. After I sent across the requisite documentation, the foundation transferred ₨ 1 lakh.

I take pride in keeping my customers happy and they have also shown me kindness in return. This one time during Ramzan, I had a customer who had booked my services for an outstation trip. Since he knew I was fasting, he helped arrange for everything from Sehri to Iftar and even Namaaz. I will never forget that experience.

My life changed when the lockdown was announced due to COVID-19. I hadn’t been able to pay my rent for three months and I had to struggle even to ensure my family had enough to eat. In fact, I was left with all of ₨ 30, when Ola Foundation delivered a box of everyday essentials to my house.

I came to Mumbai around thirty years ago after I got married. I wanted to work hard and earn well to support my family. Eventually, I began driving an auto and my wife and I had four children together.

Even during my bad days, I have had hope because there have always been people willing to help. The lockdown due to COVID-19 left my family struggling for food. And then somehow, in the nick of time, we received a kit filled with everyday essentials from the Ola Foundation. It contained groceries that immediately helped me put food on the table for my family. At a time when even those who are supposed to support you, don’t help, I will never forget how Ola provided assistance to me and other auto drivers like me.

boAt deals just for you with Ola Outstation

Got an Ola Corporate profile?

Here’s a great deal for you. Book an Ola Outstation trip with your Corporate profile by 31st December 2020, and get up to 70% off on boAt products.

Steps to redeem the offer (for Website Users):
Please Note – In case you are not logged in on the website, you would need to login first.

1.       Visit the boAt website https://www.boat-lifestyle.com/?utm_source=OLA&utm_medium=marketing&utm_campaign=promotion
2.       Add the product to the cart & proceed to the check out page
3.       Fill in your shipping details
4.       Enter the Unique Coupon Code and avail the discount
5.       Enjoy your trip to nirvana

Steps to redeem the offer (for app Users):
Please Note – In case you are not logged in on the app, you would need to login first.

1.      Sign in on the boAt App
2.      Add the product to the cart
3.      Proceed to check out page
4.      Fill in your shipping details
5.      Enter the Unique Coupon Code and avail the discount
6.      Enjoy your trip to nirvana

Offer Terms and Conditions

1. Users taking 1 Outstation ride by 31st of December 2020.
2. Eligible users will receive a coupon code the following week on Tuesday in the feedcard on the Ola home screen.
3. Offer is valid till 15th January 2021.
4. This coupon code is applicable only once per user.
5. Only one code is applicable per order.
6. The image shown above is for representative purposes only.

boAt deals just for you with Ola Rentals

Got an Ola Corporate profile?

Here’s a great deal for you. Take two trips with Ola Rentals, booked on your Corporate profile by 31st December 2020, and get up to 70% off on boAt products.

Steps to redeem the offer (for Website Users):
Please Note – In case you are not logged in on the website, you would need to login first.

1.       Visit the boAt website https://www.boat-lifestyle.com/?utm_source=OLA&utm_medium=marketing&utm_campaign=promotion
2.       Add the product to the cart & proceed to the check out page
3.       Fill in your shipping details
4.       Enter the Unique Coupon Code and avail the discount
5.       Enjoy your trip to nirvana

Steps to redeem the offer (for App Users):
Please Note – In case you are not logged in on the app, you would need to login first.

1.      Sign in on the boAt App
2.      Add the product to the cart
3.      Proceed to check out page
4.      Fill in your shipping details
5.      Enter the Unique Coupon Code and avail the discount
6.      Enjoy your trip to nirvana

Terms and Conditions

1. Users taking 2 Rental rides by 31st December 2020 will be eligible for the offer. 
2. Eligible users will receive a coupon code the following week on Tuesday in the feedcard on the Ola home screen. 
3. Offer is valid till 15th January 2021.
4. This coupon code is applicable only once per user.
5. Only one code is applicable per order
6. The image shown above is for representative purposes only.

Lifestyle deals just for you with Ola Rentals

Got an Ola Corporate profile?

Here’s a great deal for you. Take an Ola Rentals ride with your Corporate profile by 31st December 2020 and get ₹250 off at Lifestyle.

Steps to redeem the code:

Coupon Code is mentioned in the feed card placed at the bottom of the Ola app home screen

  1. Click on https://lifestylein.app.link/HKbEJ47558
  2. Add items to the cart
  3. On the checkout page, apply the coupon code
  4. Follow the next steps and complete the checkout process

Terms and Conditions:

1. Users taking 1 Rental ride in 31st December will be eligible for the offer 
2. Eligible users will receive a coupon code the following week on Tuesday in the feedcard on the Ola home screen
3.Voucher is Valid till 15th January 2021
4. Offer is valid on Minimum order of Rs 999
5. Voucher can be redeemed only once by a customer
6. Voucher is not valid on Beauty, Watches, Sunglasses, Perfumes, Facemask, Jockey, Manyavar & Fahrenheit Products
7. The image shown above is for representative purposes only

Book an Ola Drive and you could win a stay at Club Mahindra

Ola Drive and Club Mahindra bring you the best deal for a great vacation!

Book Ola Drive using the DRIVCLUB coupon in the next 8 weeks.

One lucky winner each week will win 2 free nights accommodation at selected Club Mahindra properties.

After 8 weeks, 1 lucky customer will be selected as bumper prize winner. The prize includes a free 3 nights & 4 day stay at the Club Mahindra Goa property with airfare from Bangalore to Goa included.

Weekly winners will be announced through email & the prize vouchers will be shared with the winner via the same email.

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T&C:

  • Ola drive is applicable for Bangalore customers only
  • DRIVCLUB coupon is 20% off up to Rs 2100
  • The coupon is valid till 31 Jan 2021
  • This offer is valid for 1 booking per customer
  • Price is inclusive of GST & Fuel
  • We are operational from 6 AM to 11 PM
  • Doorstep delivery is only eligible for bookings whose duration is over 10 hours and the car was booked at least 3 hours in advance
  • Doorstep delivery is only valid for bookings that fall within a 7 km radius of our pickup stations 
  • Customers who have used the DRIVCLUB coupon and have a completed booking on the same week will be considered for that week’s lucky draw
  • Customers who have used the DRIVCLUB coupon and have a completed booking on or before the 8 week period will be considered for the bumper prize lucky draw 

Get a boAt voucher with Ola Privileges

To end the year on a good note, we’re bringing you an exciting offer in collaboration with boAt. By taking 3 Ola rides in a week, you will unlock a discount voucher for up to 70% off on boAt merchandise! Once you’ve taken 3 rides, you’ll receive a code to redeem your voucher. Here’s how you can redeem your voucher:


Steps to redeem your boAt voucher (on the website)

Please note – In case you are not logged in on the website, you would need to log in first.

1.       Visit the boAt website
2.       Add your product(s) to the cart & proceed to the check out page
3.       Fill in your shipping details
4.       Enter your unique code and avail the discount

Steps to redeem your boAt voucher (on the app)

 Please note – In case you are not logged in on the app, you would need to log in first.

1.      Sign in on the boAt App
2.      Add the product to the cart
3.      Proceed to check out page
4.      Fill your shipping details
5.      Enter your unique code and avail the discount

Offer Terms and Conditions

1. Users who take 3 or more rides in a week will be eligible for the offer. 
2. Eligible users will receive a voucher code the following week on Tuesday in the feed card on the Ola home screen.
3. This offer is valid till 31 December 2020.
4. This voucher code is applicable only once per user. 
5. The offer is not applicable during Blackout Days, i.e 24th to 27th December, 2020 on boAt’s website.

Go cashless with PhonePe. Get cashback!

Stay well-protected, and minimise contact by using PhonePe to pay for your Ola rides. Get scratch cards for up to ₹300 cashback on your first 3 Ola rides paid for using PhonePe Wallet. To receive the cashback, you must complete a minimum transaction of ₹100. This offer is valid for bookings made on the Ola app using PhonePe Wallet and/or on PhonePe Switch combined.

What is the offer?

  • Pay with PhonePe Wallet, get a scratch card and win up to ₹300 cashback on your first 3 Ola rides paid for using Phonepe Wallet, either on Ola app or PhonePe Switch 
  • Minimum transaction amount is ₹100 to avail the offer, to be paid entirely using Phonepe wallet
  • Cashback amount will vary between ₹10 to ₹100 per eligible PhonePe transaction

What is the eligibility criteria?

  • On Ola app: Payment to be made through PhonePe Wallet after selecting the “PhonePe” option on the payment screen
  • On PhonePe Switch: Offer is applicable on Ola payments through Wallet linked on PhonePe
  • This offer will be applicable on first 3 rides paid using Phonepe Wallet either on Ola app or PhonePe Switch during the offer period
  • Transaction amount of at least ₹100 must be paid through PhonePe Wallet only
  • Offer is not applicable if, for example, a transaction of ₹100 is paid using ₹50 PhonePe Wallet balance and ₹50 through BHIM UPI/Debit or Credit Card.
  • No other payment methods (BHIM UPI / Debit or Credit Card) are applicable on this offer
  • For users availing the offer on PhonePe Switch: In case payment is not processed through AutoPay, a payment collect call will be raised for the ride fare value. The payment request would be visible under the pending payments section (top right notification bell). You would have to make the payment, to be able to book the next Ola ride.
  • External VPA transactions with @ybl handle are not applicable for this offer
  • This offer is not available in the state of Tamil Nadu (owing to the Tamil Nadu Prize Scheme (Prohibition) Act 1979) and other states wherever prohibited by law

What is the offer duration?

  • From 00:00 hrs 13th November 2020 to 23:45 hrs 31st March 2021

How many times will I be awarded Scratch card?

  • Scratch card can be availed thrice (per device, per user) on first 3 rides paid for using Phonepe Wallet on Ola app or PhonePe Switch

How do I get the Scratch card?

  • On Ola app, after selecting or completing rides proceed to pay
  • Select “Ola Money Wallet” option in the ride selection screen to proceed to payment page
  • In the payment page, click on “PhonePe” as the payment method
  • You will be redirected to the “Pay by PhonePe” screen; follow instruction specified (Click on Send OTP, Enter OTP and Login)
  • Pick the preferred payment option from the options shown (Wallet linked on PhonePe)
  • Click on “Pay” to complete the transaction

How do I redeem the Scratch card and get cashback?

  • On a successful transaction on Ola you get the scratch cards
  • In the PhonePe app, click on View My Rewards section
  • Find the unscratched cards and swipe to redeem the rewards
  • Once redeemed scratch card, cashback will be credited within 24 hours
  • Scratch card redemption limit is up to one year
  • Note: Scratch cards received on this offer can be redeemed only on android version 3.3.36 / ios version 5.0.31.1000 and above. Upgrade your app to redeem cashback

When do I get the Scratch Card?

  • Scratch card will be rewarded to your active PhonePe account within 24 hours of successful completion of the transaction.

What happens in case of refund/cancellation of my transaction?

  • In case of any cancellations, the cashback given on the transaction will continue to remain as gift voucher balance and non-withdrawable to your bank account. This can continue to be used on PhonePe (recharges, bill payments, etc.)
  • Refunded amount less of cashback will be credited back to the source of funds used while making payment

Other Terms and Conditions:

  • A user can earn up to ₹9,999 cashback in the PhonePe wallet per financial year (i.e. 1st April to 31st March) from offers disbursed on PhonePe
  • Offer is applicable on Android devices only
  • Cashback given against the scratch card can be used for recharges, bill payments and payments on PhonePe partner platforms/stores
  • Cashback given against the scratch card cannot be withdrawn to any linked bank account or transferred to other customers
  • Any scratch card and cashback related queries should be raised within 30 days, post a successful transaction
  • PhonePe reserves the right to award offers and related benefits as per internal policy decided by PhonePe from time to time.
  • PhonePe has the right to amend the terms & conditions, end the offer, or call back any or all of its offers without prior notice
  • Customers’ participation in the offer constitutes their understanding and agreement to the complete terms and conditions associated with the offer
  • In case of any dispute, Phonepe reserves the right to resolve the same as per the Terms & conditions of any offer at its sole discretion

Ola Privileges brings you the best deals at Hilton

Experience hospitality the Hilton way, with special offers just for you. 

Enjoy access to the biggest rooms, fabulous food, and the cleanest facilities starting at ₹3799++. 

Enjoy 50% off on beverages all day, everyday at Klinx. 

Relish a 1+1 offer at lunch on Saturdays. 

Dive into the best brunch in town, every Sunday by the poolside. 

And all of this for select Ola Privileges customers only. 

Offer Code: OLAHB20

To make a reservation, call +91 7353759150.

Offer available through direct bookings only.

For more information, visit Bangalore.hilton.com.

++Terms and conditions apply.