Flight Insurance – FAQ

Q. What benefits are covered under Flight insurance?

Flight insurance provides coverage against Missed flight, Baggage Loss, Flight delay, Missed connection flight,carrier cancellation and delay in checked in baggage and bounce booking.

Q. How do I claim for Flight insurance?

● Email at customerfirst@careinsurance.com​ to intimate the claim. 

● You should mention your CRN number of the trip ( along with the benefit for which the claim is made)

● We recommend raising a claim within 24 hours after  the carrier reaches the destination. 

Q. Is the cover applicable for international flights?

No, the coverage is applicable only for domestic flights

Q. What is the duration of the cover?

The coverage starts when your OLA ride to the airport starts and ends when the carrier reaches the destination or in 24 hours whichever is earlier.

Q. Who can make a claim for flight insurance

The registered OLA user who booked the ride to the airport can make a claim for Flight insurance

Q. How do I opt in for Flight insurance?

When you book a ride to the airport you will be shown a blocker as soon as you click on the booking button, you can optin from that blocker.

Q. How will I pay the premium?

Once opted in , the premium will be added to your OLA bill.

Q.  Can I cancel my flight insurance once the trip starts?

No you won’t be able to cancel the policy after the trip starts since the duration of the policy is very short.

Q. Where can I get the certificate of insurance?

Certificate of insurance will be sent to your OLA registered email id. It can also be downloaded from the ride history page.

For any queries email us at insurance_care@olamoney.com

Flight Insurance – Terms and Conditions

Summary of Key Terms

This summary of key terms under the Group Domestic Travel Product Policy Terms & Conditions (“Policy”) is offered by Care Health Insurance (“Religare”) to ANI Technologies Private Limited (“Ola”). Covers under the Policy can be availed by registered users/ customers on the Ola mobile application or any other online platform, owned and/or operated by Ola, including the One Travel Desk, (hereinafter referred to as “Ola App”) by selecting the option of Flight insurance.  

The insurance cover under the Policy will apply only to Ola trips which are booked to the airport through the Ola App. Insurance cover starts when a customer’s Ola trip starts and cover ends when the final carrier reaches the destination, up to a maximum period of 24 hours and is applicable only for OLA city taxi. This coverage is applicable only for domestic rides

Key Benefits:  

Key benefits available under the Policy for the named rider

BenefitsSum InsuredDeductible Coverage Type
Flight DelayINR 3,0002 hours 30 minsFixed benefit
Total Loss of checked-in-baggageINR 10,000Indemnity
Missed Flight*INR 5,000ETA to the airport should be at least 90 mins from scheduled departure time of the flightFixed benefit
Missed ConnectionINR 5,0003 hoursIndemnity
Delay in checked-in-baggageINR 3,0002 hours 30 minsFixed benefit
Flight CancellationINR 10,000Indemnity
Bounce bookingINR 10,000Indemnity
Medical EmergencyINR 1000Indemnity

 *Missed Flight cover starts when the customer books the Ola Trip and ends when the Ola trip ends, subject to the estimated time of arrival (ETA) at the airport of departure being before 90 mins of the scheduled departure time for City Taxi. 

General Conditions:

  • Flight insurance is applicable only for Domestic Flights
  • If due to any technical reason the insurance for the ride is not fulfilled & premium is not deducted then it is invalid. Insurance is valid only if the premium is deducted for the same along with the ride fare
  • The insurance will not be available for bookings made from Ola’s partner platforms or Ola Point. Partner platforms are platforms where customers can book Ola rides via a platform owned and/or operated by third-party partners. Example: Tapzo, Google Maps, etc.
  • Loss of Baggage does not cover any Valuables, Money, Securities, Jewellery, Tickets and Electronic items (other than Laptop). It covers only for the loss of the items and not partial damage.
  • The claim will not be permissible in case of wilful act of the insured, self-inflicted injury, mental illness, drug or alcohol abuse.
  • Trip Delay benefit will not be covered if the Flight delay is made public 6 hours before the scheduled departure time.
  • For detailed Terms and conditions refer to T&C

Claims :

To initiate a claims email at customerfirst@careinsurance.com . For any queries email us at insurance_care@olamoney.com

Alternate routes to KIAL during Aero India 2021

As Aero India 2021 in Bengaluru sets off to a flying start from 3rd Feb, Bengaluru Traffic Police has issued an advisory on alternate routes to and from Kempegowda International Airport (KIAL). Effective from 3rd to 5th Feb, 5 AM to 10 PM, click here to see the alternate routes.

We request you to keep these route changes in mind and plan your trips accordingly. 

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#RestartResponsibly

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The health and safety of our riders and driver-partners amid COVID-19 is of paramount importance to us. We have undertaken all reasonable efforts to comply with applicable health and safety advisories issued by the Government in this regard. To ensure your safety, we urge you to follow the guidelines and best practices issued by the government before booking a ride with us.

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Pick a place that's on top of your list of getaways and leave the rest to us.

#RestartResponsibly

This image has an empty alt attribute; its file name is Book-Now.png

The health and safety of our riders and driver-partners amid COVID-19 is of paramount importance to us. We have undertaken all reasonable efforts to comply with applicable health and safety advisories issued by the Government in this regard. To ensure your safety, we urge you to follow the guidelines and best practices issued by the government before booking a ride with us.

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Pick a place that's on top of your list of getaways and leave the rest to us.

#RestartResponsibly

This image has an empty alt attribute; its file name is Book-Now.png

The health and safety of our riders and driver-partners amid COVID-19 is of paramount importance to us. We have undertaken all reasonable efforts to comply with applicable health and safety advisories issued by the Government in this regard. To ensure your safety, we urge you to follow the guidelines and best practices issued by the government before booking a ride with us.

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Pick a place that's on top of your list of getaways and leave the rest to us.

#RestartResponsibly

This image has an empty alt attribute; its file name is Book-Now.png

The health and safety of our riders and driver-partners amid COVID-19 is of paramount importance to us. We have undertaken all reasonable efforts to comply with applicable health and safety advisories issued by the Government in this regard. To ensure your safety, we urge you to follow the guidelines and best practices issued by the government before booking a ride with us.

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Pick a place that's on top of your list of getaways and leave the rest to us.

#RestartResponsibly

This image has an empty alt attribute; its file name is Book-Now.png

The health and safety of our riders and driver-partners amid COVID-19 is of paramount importance to us. We have undertaken all reasonable efforts to comply with applicable health and safety advisories issued by the Government in this regard. To ensure your safety, we urge you to follow the guidelines and best practices issued by the government before booking a ride with us.

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Pick a place that's on top of your list of getaways and leave the rest to us.

#RestartResponsibly

This image has an empty alt attribute; its file name is Book-Now.png

The health and safety of our riders and driver-partners amid COVID-19 is of paramount importance to us. We have undertaken all reasonable efforts to comply with applicable health and safety advisories issued by the Government in this regard. To ensure your safety, we urge you to follow the guidelines and best practices issued by the government before booking a ride with us.

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Pick a place that's on top of your list of getaways and leave the rest to us.

#RestartResponsibly

This image has an empty alt attribute; its file name is Book-Now.png

The health and safety of our riders and driver-partners amid COVID-19 is of paramount importance to us. We have undertaken all reasonable efforts to comply with applicable health and safety advisories issued by the Government in this regard. To ensure your safety, we urge you to follow the guidelines and best practices issued by the government before booking a ride with us.