Category Archives: Uncategorized

Ola x Paytm UPI Offer

Exciting Offer Details

  • Here’s a guarantee: Cashback up to Rs. 100! (Minimum cashback is Rs. 3]
  • Everyone’s invited—open to all users!
  • Just hop on an Ola ride with a minimum value of Rs. 49.
  • Users can enjoy this offer up to 3 times a month (on the first three Paytm UPI transactions).
  • Validity: 1 month
  • Users get an instant scratch card as a reward.

Terms & Conditions:

  • This offer is applicable only when users Pay on Ola for ₹49 or more.
  • Users can use these 3 times during the offer period and 3 times in a month.
  • Just remember to use Paytm UPI while paying on Ola to unlock the offer.

Offer Timeline:

  • The offer begins on 16th December 2023
  • On the user’s first transaction, the offer will be automatically activated!
  • Ensure the first Ola payment is made before 31-12-2023, 23:59:00, to enjoy cashback up to ₹100.

Rewards:

  • Each reward will be received within 10 days of completion of the transaction on which the
    reward is eligible.
  • All scratch cards issued from this offer will expire after 7 days
  • Paytm reserves its absolute right to withdraw and/or alter any terms and conditions of the offer
    at any time without prior notice.
  • Any valid concerns related to cashback not covered in T&Cs shall be handled by Paytm’s
    customer care/CST.

Enjoy your rides and cashback delights!

A note on our 13th Foundation Day

Today marks Ola’s 13th foundation day. Ola was started 13 years ago with dreams in our eyes and the power of purpose in our hearts. Today there is such unparalleled optimism in India about the future and growing clarity about our role in the world. It is our moment in the sun! 

As we reflect upon our journey of building products, technologies, and solutions for India at speed and scale, we feel a sense of pride and enthusiasm. In the last 13 years, we have pursued our instincts, evolved our vision, and explored uncharted territories. From our humble beginnings in 2010, to becoming India’s largest ride hailing company and now a next-generation technology group, our journey has been very enriching.

Ola revolutionised urban mobility by making it available on-demand for over a billion people across 3 continents. Today, Ola continues to move the world to sustainable mobility through its ride-hailing platform as well as through advanced electric vehicles manufactured at our Futurefactory. We are making the impossible possible with our upcoming Gigafactory, which we believe will be a significant leap in India’s journey towards sustainable and new energy vision.

Play Video

The challenges that the world faces today like climate change, technology shifts, supply chain risks and others need fresh leadership and it is our moment in India to build these paradigms of the future! We are young, unencumbered by the past and full of energy and dreams for tomorrow! Our generation is destined to be the architects of change, shaping the future with resolve and purpose.

And at Ola, we are fully committed to make India the leader in technology paradigms of the future – energy, EVs, AI and digital tech. We will contribute towards the mission of making India a hub of these future technologies and are already creating very large businesses in all of these paradigms. We are building a full stack AI for India, we are developing advanced cell and battery technology, building next generation electric vehicles and redefining the future of logistics and commerce.

This ambition will take a generation to build but we will continue to dream the impossible, and then make it happen!

–  Bhavish

Flat 5% cashback on CRED UPI

Offer:

  • Flat cashback of 5% up to INR 35.

T&C below:

  1. The limited-period promotional offer, namely the Ola offer (“Offer”) is provided to you by CRED.
  2. Offer is valid from 23rd January 2024 12 AM to 23rd April 2024 11:59:59PM.
  3. During the Offer Period, any customer who makes a minimum payment of INR 49 on Ola and chooses to make payment using “CRED UPI, will be eligible to receive a flat cashback of 5% up to INR 35.
  4. This Offer can only be availed by a customer once during the Offer Period. For any other transaction by the same customer in the same month, mystery cashback will be rewarded.
  5. The Offer is available only for payments made towards Ola via CRED UPI.
  6. The Offer is applicable only for a transaction that is successfully completed. A customer will not be eligible to receive the cashback under this Offer, if the transaction is canceled, for any reason whatsoever, by the customer, by CRED, or by the concerned Merchant.
  7. The cashback benefit will be provided instantly upon successful completion of the transaction, in the form of a CRED balance.
  8. The customer has to go to the rewards section in the CRED app and claim the cashback from the “cashback rewards” section. Customers can claim the cashback within 7 days from the CRED app.

Ola World Cup Offer | T&C: – Copy

  1. This offer is exclusively available for India matches, and it’s applicable during match hours, which generally start at 2 PM for Day/Night games. Please note that the timings may vary based on the actual playing time, so stay updated.
  2.  You can use this offer once per match.
  3. Please be aware that this offer is valid only for city cab bookings. It does not apply to other types of rides such as Rentals, Outstation, 3W, Bike, and more. Enjoy the convenience of city travel with this exclusive deal.

Ola World Cup Offer | T&C:


  1. This offer is exclusively available for India matches, and it’s applicable during match hours, which generally start at 2 PM for Day/Night games. Please note that the timings may vary based on the actual playing time, so stay updated.

  2.  You can use this offer once per match.

  3. Please be aware that this offer is valid only for city cab bookings. It does not apply to other types of rides such as Rentals, Outstation, 3W, Bike, and more. Enjoy the convenience of city travel with this exclusive deal.

Here are a few instructions that you need to follow with your new Ola S1 Electric scooters.

Dear Ola Bike Partner,

Here are a few instructions that you need to follow with your new Ola S1 Electric scooters.

ನಿಮ್ಮ ಹೊಸ Ola S1 ಎಲೆಕ್ಟ್ರಿಕ್ ಸ್ಕೂಟರ್‌ಗಳೊಂದಿಗೆ ನೀವು ಅನುಸರಿಸಬೇಕಾದ ಕೆಲವು ಸೂಚನೆಗಳು ಇಲ್ಲಿವೆ.

  1. You can charge your scooters in Ola Hyper chargers / Fast Chargers only if your vehicle temperature is less than 30°C. If your vehicle temperature is more than 30°C, then do not connect to the hypercharger/ Fast Charger, wait for the vehicle to cool down, and then put the vehicle on charge ONLY. 
    ನಿಮ್ಮ ವಾಹನದ ಉಷ್ಣತೆಯು 30°C ಗಿಂತ ಕಡಿಮೆಯಿದ್ದರೆ ಮಾತ್ರ Ola ಹೈಪರ್ ಚಾರ್ಜರ್/ ಫಾಸ್ಟ್ ಚಾರ್ಜರ್ ನೊಂದಿಗೆ ನಿಮ್ಮ ಸ್ಕೂಟರ್‌ಗಳನ್ನು ಚಾರ್ಜ್ ಮಾಡಬಹುದು. ನಿಮ್ಮ ವಾಹನದ ಉಷ್ಣತೆಯು 30°C ಗಿಂತ ಹೆಚ್ಚಿದ್ದರೆ, ಹೈಪರ್ ಚಾರ್ಜರ್‌ಗೆ / ಫಾಸ್ಟ್ ಚಾರ್ಜರ್ ಕನೆಕ್ಟ್ ಮಾಡಬೇಡಿ, ವಾಹನವು ತಣ್ಣಗಾಗುವವರೆಗೆ ಕಾಯಿರಿ ಮತ್ತು ನಂತರ ವಾಹನವನ್ನು ಚಾರ್ಜ್ ಮಾಡಿ.
  2. Always ride your vehicle only in ECO Mode. This will give you more range, hence more bookings and more earnings!
    ಯಾವಾಗಲೂ ನಿಮ್ಮ ವಾಹನವನ್ನು ECO ಮೋಡ್‌ನಲ್ಲಿ ಮಾತ್ರ ಚಾಲನೆ ಮಾಡಿ. ಇದು ನಿಮಗೆ ಹೆಚ್ಚಿನ ರೇಂಜ್ ಅನ್ನು ನೀಡುತ್ತದೆ, ಆದ್ದರಿಂದ ಹೆಚ್ಚಿನ ಬುಕಿಂಗ್ ಮತ್ತು ಹೆಚ್ಚಿನ ಗಳಿಕೆ ಮಾಡಬಹುದು!

  3. Whenever there is an issue with your scooter like boot/trunk not opening, handle lock etc., kindly restart the scooter once. If the issue is still not solved, then reach out to your account manager. Also, watch the video on how to restart your scooter: https://www.youtube.com/embed/Jikg_8d_Lkg
    ನಿಮ್ಮ ಸ್ಕೂಟರ್‌ನಲ್ಲಿ ಬೂಟ್/ಟ್ರಂಕ್ ತೆರೆಯದಿರುವುದು, ಹ್ಯಾಂಡಲ್ ಲಾಕ್ ಇತ್ಯಾದಿಗಳಂತಹ ಸಮಸ್ಯೆ ಉಂಟಾದಾಗ, ದಯವಿಟ್ಟು ಸ್ಕೂಟರ್ ಅನ್ನು ಒಮ್ಮೆ ಮರುಪ್ರಾರಂಭಿಸಿ(Restart). ಸಮಸ್ಯೆಯನ್ನು ಇನ್ನೂ ಪರಿಹರಿಸಲಾಗದಿದ್ದರೆ, ನಂತರ ನಿಮ್ಮ ಅಕೌಂಟ್ ಮ್ಯಾನೇಜರ್ ಅನ್ನು ಸಂಪರ್ಕಿಸಿ. ಅಲ್ಲದೆ, ನಿಮ್ಮ ಸ್ಕೂಟರ್ ಅನ್ನು ಮರುಪ್ರಾರಂಭಿಸುವುದು ಹೇಗೆ ಎಂಬುದರ ಕುರಿತು ವೀಡಿಯೊವನ್ನು ವೀಕ್ಷಿಸಿ:
  4. Here is the list of Ola Hyperchargers / Fast Chargers in Bangalore. Navigate to the nearest charger to charge your scooters, and get your Ola Electric Scooter charged!
    ಬೆಂಗಳೂರಿನ Ola ಹೈಪರ್ ಚಾರ್ಜರ್/ ಫಾಸ್ಟ್ ಚಾರ್ಜರ್ ಪಟ್ಟಿ ಇಲ್ಲಿದೆ. ನಿಮ್ಮ ಸ್ಕೂಟರ್‌ಗಳನ್ನು ಚಾರ್ಜ್ ಮಾಡಲು ಹತ್ತಿರದ ಚಾರ್ಜರ್‌ಗೆ ನ್ಯಾವಿಗೇಟ್ ಮಾಡಿ ಮತ್ತು ನಿಮ್ಮ Ola ಎಲೆಕ್ಟ್ರಿಕ್ ಸ್ಕೂಟರ್ ಅನ್ನು ಚಾರ್ಜ್ ಮಾಡಿ!
Hyperchargers / Fast Chargers LocationGoogle Map link
HSR Urban VaultHSR Urban Vault
Ola Fast Charger Yeswanthpur Opp to KFC Bldg, New Bel RoadOla Fast Charger Yeswanthpur Opp to KFC Bldg, New Bel Road
Ola Fast Charger Girias, NagasandraOla Fast Charger Girias, Nagasandra
Ola Fast Charger Brookefield Sampath BuildingOla Fast Charger Brookefield Sampath Building
Ola Fast Charger Nagasandra 8th Mile Complex (EC)Ola Fast Charger Nagasandra 8th Mile Complex (EC)
Ola Fast Charger Chandra Reddy Layout Clayworks 5BOla Fast Charger Chandra Reddy Layout Clayworks 5B
Ola Fast Charger Marathahalli BC – Housr Hobson BldgOla Fast Charger Marathahalli BC – Housr Hobson Bldg
Ola Fast Charger Chikkenakundi Shree Sai Harshaa ComplexOla Fast Charger Chikkenakundi Shree Sai Harshaa Complex
Ola Fast Charger AECS Layout – A Block Market Square MAXOla Fast Charger AECS Layout – A Block Market Square MAX
Ola Fast Charger Bennigana Halli Srinidhi Building – Vishwa RealtorsOla Fast Charger Bennigana Halli Srinidhi Building – Vishwa Realtors
Ola Fast Charger Battarahalli Hanuma Reddy BuildingOla Fast Charger Battarahalli Hanuma Reddy Building
Ola Fast Charger Chikkabanavar Vijaya Shree CenterOla Fast Charger Chikkabanavar Vijaya Shree Center
Ola Fast Charger Subramanya Nagar – Karthik BuildingOla Fast Charger Subramanya Nagar – Karthik Building
Ola Fast Charger Rajarajeshwari Nagar Bhoopanna Building (EC)Ola Fast Charger Rajarajeshwari Nagar Bhoopanna Building (EC)
Ola Fast Charger BTM 2nd StageOla Fast Charger BTM 2nd Stage
Ola Fast Charger NR Colony, BasavanagudiOla Fast Charger NR Colony,Basavanagudi
Ola Fast Charger Chandra Reddy LayoutOla Fast Charger Chandra Reddy Layout
Ola Fast Charger ChamrajpetOla Fast Charger Chamrajpet
Ola Fast Charger Craig Park LayoutOla Fast Charger Craig Park Layout
Ola Fast Charger ChikkenakundiOla Fast Charger Chikkenakundi
Ola Fast Charger BrookefieldOla Fast Charger Brookefield
Ola Fast Charger Uttarahalli HobliOla Fast Charger Uttarahalli Hobli
Ola Fast Charger Harinagar CrossOla Fast Charger Harinagar Cross
Ola Fast Charger ThanisandraOla Fast Charger Thanisandra
Ola Fast Charger NagasandraOla Fast Charger Nagasandra
Ola Fast Charger Yelahanka Satellite TownOla Fast Charger Yelahanka Satellite Town
Ola Fast Banashankari, JP Nagar MetroOla Fast Banashankari, JP Nagar Metro
Ola Fast Charger Sampangi Ram Nagar, Sadashiv Nagar ECOla Fast Charger Sampangi Ram Nagar, Sadashiv Nagar EC
Ola Fast Charger ND Elite Bldg RajajinagarOla Fast Charger ND Elite Bldg Rajajinagar
Ola Fast Charger Adugodi (Near ICICI Bank)Ola Fast Charger Adugodi (Near ICICI Bank)
Ola Fast Charger Saad Property HBR LayoutOla Fast Charger Saad Property HBR Layout
Ola Fast Charger Urban Vault HSR LayoutOla Fast Charger Urban Vault HSR Layout
Ola Fast Charger Sadashivnagar ECOla Fast Charger Sadashivnagar EC
Ola Fast Charger GT World Mall. Magadi RoadOla Fast Charger GT World Mall. Magadi Road
Ola Fast Charger Manjunath Building BilekahalliOla Fast Charger Manjunath Building Bilekahalli
Ola Fast Charger Manish Goyal Bldg – Sanjay NagarOla Fast Charger Manish Goyal Bldg – Sanjay Nagar
Ola Fast Charger Shivaji NagarOla Fast Charger Shivaji Nagar
Ola Fast Charger Shanthala NagarOla Fast Charger Shanthala Nagar
Ola Fast Charger Sampangi Rama NagarOla Fast Charger Sampangi Rama Nagar
Ola Fast Charger Kengeri Satellite TownOla Fast Charger Kengeri Satellite Town
Ola Fast Charger RajajinagarOla Fast Charger Rajajinagar
Ola Fast Charger Kalyan NagarOla Fast Charger Kalyan Nagar
Ola Fast Charger KrishnarajapuraOla Fast Charger Krishnarajapura
Ola Fast Charger NagarabhaviOla Fast Charger Nagarabhavi
Ola Fast Charger KengeriOla Fast Charger Kengeri
Ola Fast Charger ThanisandraOla Fast Charger Thanisandra
Ola Fast Charger WhitefieldOla Fast Charger Whitefield
Ola Fast Charger Kalyan NagarOla Fast Charger Kalyan Nagar
Ola Fast Charger Hosakerehalli Layout, Banashankari 1st StageOla Fast Charger Hosakerehalli Layout, Banashankari 1st Stage,
Ola Hypercharger,️ K K Rao, T Dasarahalli BuildingOla Hypercharger,️ K K Rao, T Dasarahalli Building
Ola Hypercharger, MTB Fuel StationOla Hypercharger, MTB Fuel Station
Ola Hypercharger, Electronic CityOla Hypercharger, Electronic City
Ola Hypercharger, Hanto Pixel, HSROla Hypercharger, Hanto Pixel, HSR
Ola Hypercharger, Zeon, KengeriOla Hypercharger, Zeon, Kengeri
Ola Hypercharger, HPCL Station, Annapurneshwari NagarOla Hypercharger, HPCL Station, Annapurneshwari Nagar
Ola Hypercharger, Ola Experience Centre, Ramamurthi NagarOla Hypercharger, Ola Experience Centre, Ramamurthi Nagar
Ola Hypercharger, Sri Udupi Food Hub, Gandhi NagarOla Hypercharger, Sri Udupi Food Hub, Gandhi Nagar
Ola Hypercharger, Awfis Renaissance, Mission RdOla Hypercharger, Awfis Renaissance, Mission Rd
Ola Hypercharger, HPCL Station, GunjurOla Hypercharger, HPCL Station, Gunjur
Ola Hypercharger, Awfis Residency, Richmond townOla Hypercharger, Awfis Residency, Richmond town
Ola Hypercharger, Dress Circle, ArekereOla Hypercharger, Dress Circle, Arekere
Ola Hypercharger, BPCL Station, Sarjapur RoadOla Hypercharger, BPCL Station, Sarjapur Road
Ola Hypercharger, BPCL Station, Rajarajeshwari NagarOla Hypercharger, BPCL Station, Rajarajeshwari Nagar
Ola Hypercharger, HPCL Station, HosahalliOla Hypercharger, HPCL Station, Hosahalli
Ola Hypercharger, Ola Experience Centre, MahadevapuraOla Hypercharger, Ola Experience Centre, Mahadevapura
Ola Hypercharger, Metro Cash & Carry, ITPLOla Hypercharger, Metro Cash & Carry, ITPL
Ola Hypercharger, Ola Experience Center, IndiranagarOla Hypercharger, Ola Experience Center, Indiranagar
Ola Hypercharger, RMZ EcoOla Hypercharger, RMZ Eco World, Bellandur World, BellandurOla Hypercharger, RMZ Eco World, Bellandur
Ola Hypercharger, Ola Experience Centre, SingasandraOla Hypercharger, Ola Experience Centre, Singasandra
Ola Hypercharger, BPCL Station, NagarbhaviOla Hypercharger, BPCL Station, Nagarbhavi
Ola Hypercharger, Metro Cash & Carry, Rajarajeshwari NagarOla Hypercharger, Metro Cash & Carry, Rajarajeshwari Nagar
Ola Hypercharger, BPCL Station, KarhalliOla Hypercharger, BPCL Station, Karhalli
Ola Hypercharger, A2B, HebbalOla Hypercharger, A2B, Hebbal
Ola Hypercharger, Suzuki Building,Ola Hypercharger, Suzuki Building,
Ola Hypercharger, Sri Udupi Food Hub, Gandhi NagarOla Hypercharger, Sri Udupi Food Hub, Gandhi Nagar
Manasanagara Manasanagara
Ola Hypercharger, Hanto Artemis, HSROla Hypercharger, Hanto Artemis, HSR
Ola Hypercharger, Ola Experience Centre, Kalyan NagarOla Hypercharger, Ola Experience Centre, Kalyan Nagar
Ola Hypercharger, Fab Cafe, RR NagarOla Hypercharger, Fab Cafe, RR Nagar
Ola Hypercharger, KoramangalaOla Hypercharger, Koramangala
Ola Hypercharger, HMT Square, RT NagarOla Hypercharger, HMT Square, RT Nagar
Ola Hypercharger, Ola Experience Center, MarathahalliOla Hypercharger, Ola Experience Center, Marathahalli
Ola Hypercharger, BPCL Station, PeenyaOla Hypercharger, BPCL Station, Peenya
Ola Hypercharger, RK’s Family Restaurant, NarsapuraOla Hypercharger, RK’s Family Restaurant, Narsapura
Ola Hypercharger, BPCL Station, Veer SandraOla Hypercharger, BPCL Station, Veer Sandra
Ola Hypercharger, Domino’s Pizza, HAL Old Airport RdOla Hypercharger, Domino’s Pizza, HAL Old Airport Rd
Ola Hypercharger, RMZ Infinity, Old Madras RdOla Hypercharger, RMZ Infinity, Old Madras Rd
Ola Hypercharger, Levis Stores, ChikkajalaOla Hypercharger, Levis Stores, Chikkajala

Group Domestic Travel Insurance Terms and Conditions

Summary of Key Terms:

This summary of key terms under the Group Domestic Travel Insurance Policy Terms & Conditions
(“Policy”) is offered by Universal Sompo General Insurance Company Limited (“Universal Sompo”) to
ANI Technologies Private Limited (“Ola”). Covers under the Policy can be availed by registered users/
customers on the Ola mobile application or any other online platform, owned and/or operated by Ola,
including the One Travel Desk, (hereinafter referred to as “Ola App”) by selecting the option of ride
insurance.

The insurance cover under the Policy will apply only to Ola trips which are booked through the Ola
App. Insurance cover starts when customer’s Ola trip starts and cover ends when the Ola trip ends, up
to a maximum period of 1 day for City Taxi and Ola Rentals, and 10 days for Ola Outstation.

Key Benefits:

Key benefits available under the Policy for the named rider and co-passengers travelling with the
named rider on the same trip:

Coverage Up to
BenefitsCity TaxiRentalOutstation
Accidental Death BenefitRs. 7,50,000Rs. 7,50,000Rs. 1,500,000
Permanent Total DisabilityRs. 7,50,000Rs. 7,50,000Rs. 1,500,000
Permanent Partial DisabilityRs. 7,50,000Rs. 7,50,000Rs. 1,500,000
Accidental Medical Expense ReimbursementRs. 2,00,000Rs. 2,00,000Rs. 1,000,000
Trip DelayRs. 5,000NoRs. 20,000
Fire and Allied Perils (Home Building & Contents) &Rs. 50,000NoNo
Home InsuranceRs. 50,000Rs. 300,000
Hospital Daily AllowanceRs. 750 per
day (Max
Rs. 5,250)
Rs. 750 per
day (Max
Rs. 5,250)
Rs. 2,000 per
day (Max Rs.
14,000)
OPD Treatment (Accident & Sickness)Rs. 3,000Rs. 10,000Rs. 20,000
Repatriation of Mortal RemainsRs. 10,000Rs. 10,000Rs. 10,000
Ambulance Transportation CoverRs. 10,000Rs. 10,000₹20,000
Evacuation (Medical & Catastrophe)Rs. 10,000Rs. 10,000₹20,000
Loss of Baggage and Personal EffectsNo
 
NoRs. 50,000
Electronic Equipment CoverNoNoRs. 50,000
Emergency Hotel RequirementRs. 15,000NoRs. 15,000
*Missed Flight cover starts when the customer books the Ola Trip and ends when the Ola trip ends, subject to
the estimated time of arrival (ETA) at the airport of departure being before 60 mins of the scheduled departure
time for City Taxi (other than Ola Share) and 90 mins before the scheduled departure time for Ola Share and Ola
Outstation. This Benefit only covers domestic flights. Missed flight cover can be claimed only if the destination is
specified as airport at the beginning of a ride. If the destination is changed to airport during the ride, ‘missed
flight claims’ are not admissible. ETA to the destination can be checked on Ola Driver App.

City Taxi: All Ola rides which ply within city limits including Ola Share and Ola Bike. This does not include Ola Rental, Ola Auto.

General Conditions:

  • If due to any technical reason the insurance for the ride is not fulfilled & premium is not deducted then it is invalid. Insurance is valid only if the premium is deducted for the same along with the ride fare
  • The insurance will not be available for bookings made from Ola’s partner platforms or Ola Point. Partner platforms are platforms where customers can book Ola rides via a platform owned and/or operated by third-party partners. Example: Tapzo, Google Maps, etc.
  • The claim will not be permissible in case the number of passengers (including driver) is more than the permitted seating capacity of the vehicle.
  • Loss of Baggage and Home Insurance does not cover any Valuables, Money, Securities, Jewellery, Tickets and Electronic items (other than Laptop). It covers only for the loss of the items and not partial damage.
  • The claim will not be permissible in case of wilful act of the insured, self-inflicted injury, mental illness, drug or alcohol abuse.
  • The policy does not cover any contractual and consequential liability, except as covered in the Policy or this summary.

The following general exclusions as stated in the Policy will not apply to Ola or its customers:

  • Any change of profession after inception of the Policy which results in the enhancement of the risk under the Policy, if not accepted and endorsed by Universal Sompo on the insurance certificate or insurance.
  • Any event arising from or caused due to use, abuse or a consequence or influence of an abuse of any substance, intoxicant, drug, alcohol, or hallucinogen.
  • Any journey commenced to obtain medical care, treatment, or advice of any kind whether this is the sole purpose of customers journey or not.

Claim & Documents:

Rider can file a claim for any of these coverages on Ola App, Universal Sompo Website or Universal Sompo Contact number (1800-22-4030, 1800-200-4030) for registration of claim. Rider needs to submit following documents in case of a claim:

  • Hospital bills and discharge summary in case of medical treatments.
  • Respective certificates in case of death or disability.
  • FIR in case of loss of baggage or loss under home insurance.
  • Missed flight confirmation from airline carrier in case of missed flight.
  • Hotel Bills in case of Emergency Stay.

Claims Process on the Ola App:

  • Choose the ride from ‘Your Rides’ for which you wish to raise a claim.
  • Tap ‘Support’ from the bottom bar.
  • Tap ‘Claim Insurance for this ride’ from the list of the issues.
  • On next screen, tap on ‘Claim Insurance’ to create a claim.

Claims Process on Universal Sompo website:

Ride with confidence, knowing we’re here to support you every step of the way..

On the Ola App:

1. Click on Claim 

2.Login with registered Mobile

3. Login With OTP 

4.Select the Type of Claim & follow few steps to Register your Claim!

Please note that this is only a basic description of the key terms. Once you have opted for cover, you
will receive a Certificate of Insurance from Universal Sompo which will contain complete details of
your cover under the Policy. If you should require any further details on the scope of cover or terms
and conditions, you can visit https://www.universalsompo.com/assets/file/OLA_T&C.pdf

RSA TnC

      2W RoadSide Assistance Logo

Description automatically generated

Benefits

The territorial scope of the Road Assistance Services provided by ROADZEN will be in the Republic of India, excluding islands

  • Towing Service
  • On Site Repair
  • Fuel Assistance
  • Flat Tyre Support
  • Ambulance Support

Validity

  • The plan is valid for 90 days from the date of registration. 
  • Only the vehicle number registered will be serviced. 

Disclaimer

  • The benefits are available only for non-electric retail 2 wheelers in India. Commercial vehicles and electric vehicles are not part of this program
  • The plan will be activated after 7 days from the date of registration
  • The validity of the plan is 90 days from the date of registration
  • Only the vehicle number that was registered will be covered under this plan

Availing the Service

  • You can call RoadZens’ 24×7 Toll Free number 08447748950
  • Confirm your vehicle details to our executive
  • Request for your service

Services 

  1. Technical Assistance over phone: In the event of the customers calling for support related to any vehicle problem, ROADZEN shall understand the basic problem prior to offering solutions. Some minor, recurring issues such as Dashboard lights, boot, minor wiring problems, internal buttons not working etc. can be supported over the phone and ROADZEN shall try to resolve and guide customers for phone resolution.
  1. “On Site” Repair of the Vehicle: Should a vehicle be immobilized due to a mechanical breakdown only that could be repaired within 30 minutes and during the process of which there will not be disassembly or demolition of parts, ROADZEN shall dispatch a technician or Service Provider, as the case may be, and bear transportation and labor costs.
  1. Replacement/ Locked or Lost Keys: In event that the Customer inadvertently locks himself out of the vehicle or loses or breaks his/her keys, ROADZEN will provide locksmith dispatch service. The Service Provider shall have the right to require the Customer to show his/her ID card, driver’s license and/or other proof of ownership of the vehicle before providing the service. If a customer cannot provide the documents referred above or fails to authenticate the ownership of a vehicle the Service Provider has the right to refuse to provide this service. Alternatively, ROADZEN can arrange to recuperate the spare key at a place designated by the Customer and deliver it to the place where the vehicle is immobilized. This service is limited to delivery within the same city, and the distance between the place that the spare keys are stored, and the delivery location specified by the customer or the parking location of the vehicle is less than 50 KMs.
  1. In case of Breakdown: In the event Vehicle suffers an immobilizing break down due to a mechanical or electrical fault which cannot be repaired on the spot, Customer will get the assistance in towing the vehicle to the nearest garage
  1. In case of an Accident: In the event, Vehicle suffers an immobilizing breakdown due to an accident, Customer will get assistance in towing the vehicle to the nearest garage, using the appropriate towing mechanism.
  1. Customer conference calling: For seamless & speedy services a conference call (wherever required) between the Customer, the assistance provider and itself will be arranged. Customers will be kept updated on the progress of intervention.
  2. Flat Tyre Support: If the Vehicle has punctured or burst tyre (s) or bolts or valve related issues, ROADZEN shall take care of changing it with the spare tyre carried in the customer’s vehicle. In a case where a spare tyre cannot be used, the service provider shall accompany the customer to the nearest tyre repair shop and back to the vehicle. The customer shall have to pay directly to the tyre repair shop for repair and quality or workmanship. For vehicles stranded far away from relevant tyre repair shops we shall transfer the vehicle.

General Exclusions

  1. Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offense.
  2. Any event when the driver of the vehicle is found to be in any of the situations that are indicated below:
  3. The state of intoxication or under the influence of drugs, toxins or narcotics not medically prescribed.
  4. Lack of permission or corresponding license for the category of the vehicle or violation of the sanction of cancellation or withdrawal of them.
  5. Those accidents resulted from the illegitimate removal of the vehicle.
  6. Those accidents or breakdowns that are produced when the Customers infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling.
  7. Those happening while the vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to circulate on public roads in the country where the vehicle is found.
  8. Any vehicle involved in or liable to be involved in legal case prior to or post immobilization.
  9. Those caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the vehicle.
  10. Any accident or breakdown caused due to usage of the car for racing, rally and criminal activity purposes.
  11. Luggage that is not sufficiently wrapped or identified, fragile luggage or perishable products, and any commercial goods carried in the vehicle.
  12. Any animals carried in the vehicle.
  13. Damaged door glasses or non-functional windows when there is no security or risks.
  14. Broken rear-view mirror not obstructing driver’s view.
  15. Damaged or faulty external fuel cap but vehicle has sufficient fuel to reach the nearest authorized dealer.
  16. Windscreen wipers turning faulty in fair weather or vehicle running out of windscreen
  17. wiper fluid.

The problems/ situations mentioned shall not immobilize the vehicle. It is important to consider that such a program is designed for emergencies. However, as it is an endeavor of ROADZEN to provide best customer support. In any such case if ROADZEN finds that customer’s safety might be at risk or he may be in adverse situation, relevant assistance service shall be activated as a goodwill measure even for the scenarios mentioned above.

Offer Eligibility

* This offer is applicable only when you Pay on Ola for ₹100 or more
* Offer can be availed 1 time during the campaign validity
* Offer is valid only on making payment on Ola using Paytm wallet

Offer Duration

* On your first transaction, the offer will be automatically activated.
* Pay on Ola 2 times before 31-10-2022, 23:59:00 to earn ₹50 cashback

Rewards

* Each reward will be received within 24 hours of completion of transaction on which the reward is eligible
* All scratch cards issued from this offer will expire after 7 days
* Paytm reserves its absolute right to withdraw and/or alter any terms and conditions of the offer at any time without prior notice.

Offer Eligibility

* This offer is applicable only when you Pay on Ola for ₹100 or more
* Offer can be availed 1 time during the campaign validity
* Offer is valid only on making payment on Ola using Paytm wallet

Offer Duration

* On your first transaction, the offer will be automatically activated.
* Pay on Ola 3 times before 31-10-2022, 23:59:00 to earn ₹75 Cashback

Rewards

* Each reward will be received within 24 hours of completion of the transaction on which the reward is eligible.
* All scratch cards issued from this offer will expire after 7 days
* Paytm reserves its absolute right to withdraw and/or alter any terms and conditions of the offer at any time without prior notice.