Flight Insurance FAQs

Q. What benefits are covered under Flight insurance?

Flight insurance provides coverage against Missed flight, Baggage Loss, Flight delay, Missed connection flight,carrier cancellation and delay in checked in baggage and bounce booking.

Q. How do I claim for Flight insurance?

In case of a ETA delay, Acko will automatically detect this incident and send a payment link for claim amount refund.

You can go to the My Policies page on the insurance dashboard and open the page for your Flight Insurance, Click on the “I want to raise a claim” option, you will be redirected to the Acko’s claim portal, fill relevant information and submit the request and you will get a mail from Acko for the claim number.

You can come back to the Product page and click on “Track Claim Status” to track your claim on Acko portal.

Q. Is the cover applicable for international flights?

No, the coverage is applicable only for domestic flights

Q. What is the duration of the cover?

The coverage starts when you successfully book your policy from the OLA app by providing your PNR number and ends when the flight reaches the destination or in 24 hours whichever is earlier.

Q. Who can make a claim for flight insurance

The registered OLA user who booked the policy for themselves or for other members can make a claim for Flight insurance

Q.  Can I cancel my flight insurance once the trip starts?

No you won’t be able to cancel the policy after the trip starts since the duration of the policy is very short.

Q. Where can I get the certificate of insurance?

You can go to the ‘My Policies’ section from the Insurance Dashboard and click on the ‘Download My Policy’ option to get the Certificate of insurance.

For any queries email us at insurance.support@olacabs.com