Your Ola Cars journey begins here

Dear Customer,

Congratulations on your new car purchase from Ola Cars!

We’re as excited about this as you are and have made a handy guide so you know what to expect now:

Your invoice is on its way to your inbox. We’ll email the invoice within 48 hrs of delivery (provided you’ve shared your KYC details with us) along with the warranty handbook.

You don’t just get a car when you buy from Ola Cars. You also get a 12-month comprehensive warranty on your purchase. The warranty covers larger aspects of the car which include engine peripherals, car steering, car breaks, electrical system, air conditioning, and much more. The warranty handbook can be checked at https://bit.ly/OlaCarswarranty

Who doesn’t have second thoughts? If you’re rethinking your purchase, you can return the car in 7 days and get your total amount back. Just reach out to your Ola Cars champion or chat on Ola App/email at support@ola.cars.

Ownership transfer is easy and timely with Ola Cars. Your ownership transfer process will be initiated after 7 days from delivery (once the return period is over). The timeline of ownership transfer will vary as per the RTO (and any local covid restrictions) but our team will get it all done within 60-90 days from the date of delivery (provided you have shared all KYC documents with us). We shall keep you updated on the progress and inform you once the ownership transfer is completed.

Insurance is always a matter of concern. But not so much when you buy from Ola Cars. Your car will have third-party insurance with validity at the time of purchase. All you have to do is buy a new insurance or get an existing one transferred in your name. We’re always here to facilitate the purchase of new insurance through our experts Ola Financial Services & insurers network. For details, speak to your Ola Cars Champion or reach out to Ola Cars Support via chat/email.

Buying a car from us doesn’t just end there. It’s the start of a relationship. Hence, you get 2 complimentary services (labour charges free) with free pick-ups & drops at the Ola Service Center Network in the first year at 6 months/ 5000 km & 12 months/10000 km (from delivery); whichever is earlier. You can schedule a service request via Chat on Ola App or email at support@ola.cars.

For detailed FAQs visit https://ola.cars/faq-page. For any queries, you can reach out to us via chat on Ola App/email at support@ola.cars.