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Benefits

The territorial scope of the Road Assistance Services provided by ROADZEN will be in the Republic of India, excluding islands

  • Towing Service
  • On Site Repair
  • Fuel Assistance
  • Flat Tyre Support
  • Ambulance Support

Validity

  • The plan is valid for 90 days from the date of registration. 
  • Only the vehicle number registered will be serviced. 

Disclaimer

  • The benefits are available only for non-electric retail 2 wheelers in India. Commercial vehicles and electric vehicles are not part of this program
  • The plan will be activated after 7 days from the date of registration
  • The validity of the plan is 90 days from the date of registration
  • Only the vehicle number that was registered will be covered under this plan

Availing the Service

  • You can call RoadZens’ 24×7 Toll Free number 08447748950
  • Confirm your vehicle details to our executive
  • Request for your service

Services 

  1. Technical Assistance over phone: In the event of the customers calling for support related to any vehicle problem, ROADZEN shall understand the basic problem prior to offering solutions. Some minor, recurring issues such as Dashboard lights, boot, minor wiring problems, internal buttons not working etc. can be supported over the phone and ROADZEN shall try to resolve and guide customers for phone resolution.
  1. “On Site” Repair of the Vehicle: Should a vehicle be immobilized due to a mechanical breakdown only that could be repaired within 30 minutes and during the process of which there will not be disassembly or demolition of parts, ROADZEN shall dispatch a technician or Service Provider, as the case may be, and bear transportation and labor costs.
  1. Replacement/ Locked or Lost Keys: In event that the Customer inadvertently locks himself out of the vehicle or loses or breaks his/her keys, ROADZEN will provide locksmith dispatch service. The Service Provider shall have the right to require the Customer to show his/her ID card, driver’s license and/or other proof of ownership of the vehicle before providing the service. If a customer cannot provide the documents referred above or fails to authenticate the ownership of a vehicle the Service Provider has the right to refuse to provide this service. Alternatively, ROADZEN can arrange to recuperate the spare key at a place designated by the Customer and deliver it to the place where the vehicle is immobilized. This service is limited to delivery within the same city, and the distance between the place that the spare keys are stored, and the delivery location specified by the customer or the parking location of the vehicle is less than 50 KMs.
  1. In case of Breakdown: In the event Vehicle suffers an immobilizing break down due to a mechanical or electrical fault which cannot be repaired on the spot, Customer will get the assistance in towing the vehicle to the nearest garage
  1. In case of an Accident: In the event, Vehicle suffers an immobilizing breakdown due to an accident, Customer will get assistance in towing the vehicle to the nearest garage, using the appropriate towing mechanism.
  1. Customer conference calling: For seamless & speedy services a conference call (wherever required) between the Customer, the assistance provider and itself will be arranged. Customers will be kept updated on the progress of intervention.
  2. Flat Tyre Support: If the Vehicle has punctured or burst tyre (s) or bolts or valve related issues, ROADZEN shall take care of changing it with the spare tyre carried in the customer’s vehicle. In a case where a spare tyre cannot be used, the service provider shall accompany the customer to the nearest tyre repair shop and back to the vehicle. The customer shall have to pay directly to the tyre repair shop for repair and quality or workmanship. For vehicles stranded far away from relevant tyre repair shops we shall transfer the vehicle.

General Exclusions

  1. Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offense.
  2. Any event when the driver of the vehicle is found to be in any of the situations that are indicated below:
  3. The state of intoxication or under the influence of drugs, toxins or narcotics not medically prescribed.
  4. Lack of permission or corresponding license for the category of the vehicle or violation of the sanction of cancellation or withdrawal of them.
  5. Those accidents resulted from the illegitimate removal of the vehicle.
  6. Those accidents or breakdowns that are produced when the Customers infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling.
  7. Those happening while the vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to circulate on public roads in the country where the vehicle is found.
  8. Any vehicle involved in or liable to be involved in legal case prior to or post immobilization.
  9. Those caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the vehicle.
  10. Any accident or breakdown caused due to usage of the car for racing, rally and criminal activity purposes.
  11. Luggage that is not sufficiently wrapped or identified, fragile luggage or perishable products, and any commercial goods carried in the vehicle.
  12. Any animals carried in the vehicle.
  13. Damaged door glasses or non-functional windows when there is no security or risks.
  14. Broken rear-view mirror not obstructing driver’s view.
  15. Damaged or faulty external fuel cap but vehicle has sufficient fuel to reach the nearest authorized dealer.
  16. Windscreen wipers turning faulty in fair weather or vehicle running out of windscreen
  17. wiper fluid.

The problems/ situations mentioned shall not immobilize the vehicle. It is important to consider that such a program is designed for emergencies. However, as it is an endeavor of ROADZEN to provide best customer support. In any such case if ROADZEN finds that customer’s safety might be at risk or he may be in adverse situation, relevant assistance service shall be activated as a goodwill measure even for the scenarios mentioned above.

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