At Ola, we consistently ensure to make your rides a seamless experience. In our endeavour to do so, we are raising awareness against online frauds. Phishing is a type of internet fraud that involves stealing users’ sensitive information like OTP, Debit Card/Credit Card or payment wallet details. But don’t worry! Just follow these simple tips to stay away from such fraudulent activities.
Please note the pointers below:
Do not call on customer care numbers listed online, we do not have any customer care number listed anywhere. .
Do not entertain any calls pretending to be Ola customer care executives requesting for Ola OTP. Compromise of login OTP can give them full access to your account and Ola Money wallet.
Do not entertain ANYONE claiming to provide offers and discounts. We do not call to offer you any discounts.If you receive any suspicious link through these calls please do not open them.
Please share your start trip OTP details from the app only with the cab driver after getting into the cab
In case of any concerns regarding fraud, you can write to us at firstname.lastname@example.org. For concerns related to Ola Money, please write to email@example.com. Please note that you can CALL US only through the application, this is how it works:
Open your OlaCabs application on phone.
Tap the menu button , and then tap Support.
Go to Fares & Payments > Fares and charges > (Any question).
We hope you are enjoying Ola Money Postpaid services!
We have revised the late fee structure and the same will be applicable from your current cycle. In the new structure, a fixed late fee will be charged immediately if you miss your due date. Post this, the same amount will be charged again every 30 days*, until all dues are settled.
* Fixed late fees will be charged on the 1st, 31st, 61st and 80th-day post due date. No additional late fee will be charged post 80th-day.
For example – if your due date is 31st Mar 2019, Late fee will be charged on 1st Apr 2019, then 1st May 2019, then 31st May 2019 and then 20th June 2019.
PFB the slab wise late fee :
0 to 250
251 to 500
501 to 1000
1001 to 2500
2501 to 5000
Example 1 :If your due date is 31st March 2019 and due amount is Rs.1500, a late fee of Rs.100 will be charged on 1st April 2019 and then again on 1st May 2019 and so on, if dues are not cleared.
Example 2 :If your due date is 31st March 2019 and due amount is Rs.4500, a late fee of Rs.250 will be charged on 1st April 2019 and then again on 1st May 2019 and so on, if dues are not cleared.
Your due date occurs 7 days post the date when your bill
gets generated. Please clear your dues before the due date to avoid paying late
We hope you continue to have a seamless experience with Ola Money Postpaid.
Are you a tea aficionado? We have great news. Sip a cup of tea right in Darjeeling with your better half as two couples get a chance to win a 2-nights stay at a tea estate!
That’s not all. Lucky winners will win vouchers from Udyan Tea and can taste over 50 tea variants made from handpicked tea leaves sourced directly from the best gardens. All you have to do is ride with Ola.
If you don’t happen to win the vouchers, fret not! 20,000 lucky winners can get discount vouchers and avail 30% off on shopping from Udyan Tea.
Ola reserves the right to withdraw/modify offer at its own discretion
Terms & Conditions for Darjeeling Stay:
This offer entitles winning couples or 2 persons to a free 2-nights stay at a tea garden in Darjeeling district
The name of the tea estate where the stay will be organised will be communicated at the time of announcement of winners
Udyan Tea will bear the cost of transportation from Bagdogra Airport (IXB) or New Jalpaiguri railway station (NJP) to the tea estate, 2 night stay at the estate with 3 meals per day, tea factory tour, and return transportation from the estate back to Bagdogra airport (IXB) or New Jalpaiguri railway station (NJP)
Cost of any additional expenses, including but not limited to additional meals, local sightseeing, airfare from/to origin city to Bagdogra airport, train fare from/to origin city to New Jalpaiguri railway station (NJP), etc. will be borne by the winners
Any additional person(s) accompanying the winners will have to bear their own complete cost for the trips
Children above 3 years of age will be treated as one adult