Category Archives: Uncategorized

Offer Eligibility

* This offer is applicable only when you Pay on Ola for ₹100 or more
* Offer can be availed 1 time during the campaign validity
* Offer is valid only on making payment on Ola using Paytm wallet

Offer Duration

* On your first transaction, the offer will be automatically activated.
* Pay on Ola 5 times before 31-10-2022, 23:59:00 to earn ₹50 cashback

Rewards

* Each reward will be received within 24 hours of completion of the transaction on which the reward is eligible.
* All scratch cards issued from this offer will expire after 7 days
* Paytm reserves its absolute right to withdraw and/or alter any terms and conditions of the offer at any time without prior notice.

Paytm Terms & Conditions

Offer: Rs. 50 cashback on 3 rides of Rs. 100 or more using Paytm Wallet

Minimum Ride fare: Rs 100

Offer Eligibility

  • This offer is applicable only when you Pay on OLA for ₹100 or more
  • Offer can be availed 1 time during the campaign validity
  • Offer is valid only on making payment on OLA using Paytm wallet

Offer Duration

  • On your first transaction, the offer will be automatically activated
  • Pay on OLA 3 times before 30-09-2022, 23:59:00 to earn ₹50 Cashback
  • The validity of the offer will be from 7th September 2022 till 30th September 2022
AfterCashback
1st RideRs. 10
2nd RideRs. 15
3rd RideRs. 25

Important Terms

  • This offer is applicable only when you Pay on OLA for ₹100 or more
  • Offer can be availed 1 time during the campaign validity
  • Cashback will be credited after 3 successfully completed rides
  • No Cashback will be credited if only 1 or 2 rides taken

Rewards

  • Each reward will be received within 24 hours of completion of the transaction on which the reward is eligible
  • All scratch cards issued from this offer will expire after 7 days
  • If you have not completed your KYC, or have breached your monthly wallet limit, instead of cashback, you will receive cashback in Gift Voucher
  • Paytm reserves its absolute right to withdraw and/or alter any terms and conditions of the offer at any time without prior notice

Flight Insurance – FAQ

Q. What benefits are covered under Flight insurance?

Flight insurance provides coverage against Missed flight, Baggage Loss, Flight delay, Missed connection flight,carrier cancellation ,delay in checked in baggage and bounce booking.

Q. How do I claim for Flight insurance?

● Email at customerfirst@careinsurance.com​ to intimate the claim. 

● You should mention your CRN number of the trip ( along with the benefit for which the claim is made)

● We recommend raising a claim within 24 hours after  the carrier reaches the destination. 

Q. Is the cover applicable for international flights?

No, the coverage is applicable only for domestic flights

Q. What is the duration of the cover?

The coverage starts when your OLA ride to the airport starts and ends when the carrier reaches the destination or in 24 hours whichever is earlier.

Q. Who can make a claim for flight insurance

The registered OLA user who booked the ride to the airport can make a claim for Flight insurance

Q. How do I opt in for Flight insurance?

When you book a ride to the airport you will be shown a blocker as soon as you click on the booking button, you can optin from that blocker.

Q. How will I pay the premium?

Once opted in , the premium will be added to your OLA bill.

Q. Can I cancel my flight insurance once the trip starts?

No you won’t be able to cancel the policy after the trip starts since the duration of the policy is very short.

Q. Where can I get the certificate of insurance?

Certificate of insurance will be sent to your OLA registered email id. It can also be downloaded from the ride history page

For any queries email us at insurance_care@olamoney.com

Availing Zero Down Payment with Ola Cars

Terms & Conditions

  • This offer is subject to conditions and eligibility criteria set by the bank.
  • The Zero Down Payment option is being offered by IDFC First Bank and Tata Capital. 
  • The aforementioned banks will provide a funding of 110% for select cases based on the customer profile and post completion of car profiling.

Buyer eligibility criteria (expected by most of the lenders)

  1. Buyer must have an adequate credit profile in accordance with the underwriting standards of the respective financier. 
  2. Buyer must be a salaried individual with a salary of over one lakh monthly liabilities/payables that is not more than 40% of the net monthly take home.
  3. The occupation and permanent address of the buyer must remain unchanged for at least a year.
  4. Submission of negative pin code or address is prohibited.
  5. Buyer must be employed with any of the top category or listed companies.
  6. Buyer can not have a bounce record or dispute(s) within any loan case in the duration of the last one year. Buyer should be able to provide documentation or proof of the same.

Ola! Cash is the past, digital is in!

At Ola, we’re always looking at ways to improve your experience. You asked for it, we’ve got it. Now, whenever you pick the digital option to pay for rides, you’ve got two easy options to complete the payment.

  1. You pay during the trip; it’s simple – you know how this works
  2. You pay after the trip–but without cash–yes! You can pay digitally from the comfort of your couch before your next trip

This means you don’t need to complete your payment by paying the driver any cash. You’ll do it when it’s convenient to you–digitally. 

Pick the digital payment option confidently! You don’t need to worry about low network areas, transaction failures, or just not remembering to pay during the ride. 

Please note:

  • This change applies only to your daily intra-city rides and if you have chosen any payment mode other than cash
  • Do not pay any cash to your driver if your selected payment instrument is not cash

Book Ola Bike and win free rides for one year!*

With Ola Bike, get a flat 30% discount on every ride. What’s more? After 3 rides you become eligible for a chance to win free Ola Bike rides for a year that would be awarded to 100 lucky customers. The simple requirement is that you have to share one Bike-fie (selfie with your Ola rider-partner) and share it on Facebook, Twitter, or Instagram using the hashtag #OlaSuperSeptember, along with a tagline for Ola Bike and tag us @OlaCabs. Please note that your profile needs to be public. 

Terms & Conditions:

  1. The offer applies to eligible rides in India.
  2. The third free ride is applicable only if rides are taken within the week. The week is defined from Monday to Sunday every week. 
  3. One year free bike rides is defined as bike rides worth INR one lakh or bike rides upto Sep 1, 2022, whichever is earlier.
  4. Free one year rides will be applicable only on Ola Bike.
  5. This offer is not transferable or redeemable.
  6. Ola reserves the right to change or withdraw this offer at any time.
  7. The contest is not open for any ride which has been cancelled or not paid for.
  8. Company reserves the right, at its sole discretion, to modify these Terms & Conditions of the Contest or any part thereof at any time during the Contest Period and without prior notice to You.
  9. The consumer will have to bear the cost for booking fee and taxes for the free ride. 

Book Ola Bike and win free rides for one year!*

With Ola Bike, get a flat 25% discount on every ride. What’s more? After 3 rides you become eligible for a chance to win free Ola Bike rides for a year that would be awarded to 100 lucky customers. The simple requirement is that you have to share one Bike-fie (selfie with your Ola rider-partner) and share it on Facebook, Twitter, or Instagram using the hashtag #OlaSuperSeptember, along with a tagline for Ola Bike and tag us @OlaCabs. Please note that your profile needs to be public. 

Terms & Conditions:

  1. The offer applies to eligible rides in India.
  2. The third free ride is applicable only if rides are taken within the week. The week is defined from Monday to Sunday every week. 
  3. One year free bike rides is defined as bike rides worth INR one lakh or bike rides upto Sep 1, 2022, whichever is earlier.
  4. Free one year rides will be applicable only on Ola Bike.
  5. This offer is not transferable or redeemable.
  6. Ola reserves the right to change or withdraw this offer at any time.
  7. The contest is not open for any ride which has been cancelled or not paid for.
  8. Company reserves the right, at its sole discretion, to modify these Terms & Conditions of the Contest or any part thereof at any time during the Contest Period and without prior notice to You.
  9. The consumer will have to bear the cost for booking fee and taxes for the free ride. 

Book Ola Bike and win free rides for one year!*

With Ola Bike, get a flat 50% discount on every second ride. What’s more? After 3 rides you become eligible for a chance to win free Ola Bike rides for a year that would be awarded to 100 lucky customers. The simple requirement is that you have to share one Bike-fie (selfie with your Ola rider-partner) and share it on Facebook, Twitter, or Instagram using the hashtag #OlaSuperSeptember, along with a tagline for Ola Bike and tag us @OlaCabs. Please note that your profile needs to be public. 

Terms & Conditions:

  1. The offer applies to eligible rides in India.
  2. The third free ride is applicable only if rides are taken within the week. The week is defined from Monday to Sunday every week. 
  3. One year free bike rides is defined as bike rides worth INR one lakh or bike rides upto Sep 1, 2022, whichever is earlier.
  4. Free one year rides will be applicable only on Ola Bike.
  5. This offer is not transferable or redeemable.
  6. Ola reserves the right to change or withdraw this offer at any time.
  7. The contest is not open for any ride which has been cancelled or not paid for.
  8. Company reserves the right, at its sole discretion, to modify these Terms & Conditions of the Contest or any part thereof at any time during the Contest Period and without prior notice to You.
  9. The consumer will have to bear the cost for booking fee and taxes for the free ride. 

Train Insurance – FAQ

Q. What benefits are covered under Train Insurance?

Train insurance provides coverage against trip delay, missed connection, loss of laptop/baggage/hand baggage etc.

Q. How do I claim for Train Insurance?

● Email at care.healthinsurance@adityabirlacapital.com​ to intimate the claim. 

● You should mention your CRN number of the trip (along with the benefit for which the claim is made)

● We recommend raising a claim within 24 hours after the train reaches the destination. 

Q. What is the duration of the cover?

The coverage starts when your Ola ride to the railway station starts and ends when the train reaches the destination or in 48 hours whichever is earlier.

Q. Who can make a claim for Train Insurance

The registered Ola user who booked the ride to the railway station with Train Insurance can make a claim for Train insurance

Q. How do I opt-in for Train Insurance?

When you book a ride to the railway station you will be shown a blocker as soon as you click on the booking button, you can opt-in from that blocker.

Q. How will I pay the premium?

Once opted in, the premium will be added to your Ola bill.

Q.  Can I cancel my Train Insurance once the trip starts?

No, you won’t be able to cancel the policy after the trip starts since the duration of the policy is very short.

Q. Where can I get the certificate of Insurance?

Certificate of insurance will be sent to your Ola registered email id. It can also be downloaded from the ride history page.Please refer to Terms & Conditions for more details

Train Insurance – Terms and Conditions

Summary of key terms

This summary of key terms under the Group Activ Travel – Policy Terms & Conditions (“Policy”) is offered by ANI Technologies Private Limited (“Ola”). Covers under the Policy can be availed by registered users/ customers on the Ola mobile application or any other online platform, owned and/ or operated by Ola, including the One Travel Desk, (hereinafter referred to as “Ola App”) by selecting the option of Train insurance.  

The insurance cover under the Policy will apply only to Ola trips that are booked to the railway station through the Ola App. Insurance cover starts when a customer’s Ola trip starts and cover ends when the train reaches the destination, up to a maximum period of 48 hours and is applicable only for Ola city taxis.

Key Benefits  

Key benefits available under the Policy for the named rider:

Construct I – BenefitsPayout BasisDeductibleSum Insured / Applicability
Trip Cancellation and InterruptionIndemnity₹ 100 ₹ 5,000
Trip DelayFixed3 hrs₹ 5,000
Missed ConnectionIndemnity3 hrs₹ 5,000
Loss of Laptop/ Tablet / Hand baggageIndemnity₹ 500₹ 10,000
Missed Carrier**Indemnity1.5 hrs₹ 3,000
Mugging CoverIndemnityNil₹ 5,000
In-patient Care For Injury with day care treatment (PED Excluded)IndemnityNil₹ 250
Doctor on CallServiceNilNil

**Missed Carrier cover starts when the customer books the Ola trip and ends when the Ola trip ends, subject to the estimated time of arrival (ETA) at the railway station of departure, which is before 90 mins of the scheduled departure time of the train, for City Taxi. 

General conditions:

  • If due to any technical reason the insurance for the ride is not fulfilled and the premium is not deducted then it is invalid. Insurance is valid only if the premium is deducted for the same along with the ride fare
  • The insurance will not be available for bookings made from Ola’s partner platforms or Ola Point. Partner platforms are platforms where customers can book Ola rides via a platform owned and/or operated by third-party partners. Example: Tapzo, Google Maps, etc.
  • Loss of Baggage does not cover any valuables, money, securities, and jewellery. It covers only the loss of the items and not partial damage.
  • The claim will not be permissible in case of a willful act of the insured, self-inflicted injury, mental illness, drug or alcohol abuse.
  • Trip Delay benefit will not be covered if the Train delay is made public 6 hours before the scheduled departure time.
  • For Missed Connection, there should be a minimum of 3 hours difference between the scheduled arrival time of the first train and the scheduled departure time of the second train
  • For detailed Terms and Conditions refer our T&C.
  • You are eligible for the coverage only if your age is below 60 years

Claims:
To initiate a claim, send us an email at: ABHICL.GroupTPAClaims@adityabirlacapital.com